Technical Solutions Engineer, Compute, Kubernetes (English)

Minimum Qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting technical issues, triaging customer needs, and advocating for solutions. Experience in utilizing web services, APIs, HTTP, and various architecture patterns.
• 5 years of experience applying code comprehension and debugging in Java, C++, Python, etc. in environments virtualized and orchestrated with Kubernetes.
• Ability to communicate in English fluently to interact with regional customers and stakeholders.

Preferred Qualifications:

• 5 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.
• 5 years of experience with the following: Web Tech, Systems Administration, Developer Operations, Networking, Kubernetes.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging workload issues across large-scale, multi-node environments.
• Experience working in public cloud (e.g., GCP) services and infrastructure.
• Experience with exploratory kernel debugging and performance analysis of containerized systems.
• Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with an understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About The Job

Our Technical Solutions Engineers own important customer issues and manage customer tests, in addition to providing support (including level two support) to our other support teams. In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. Our Technical Solutions Engineering team is focused on customer needs, and you will help drive the success and business growth of Google Cloud by understanding and advocating for our customers’ issues and challenges.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work with customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, building tools, and faster diagnosis.