Senior Property Space Strategy & Planning Manager

We are recruiting for a senior member of a high performing team as the guardian of all space at Heathrow – balancing demands from Team Heathrow and driving investment to unlock new space supply to ensure property constraints do not become a blocker to delivering great service, ensuring Heathrow is a great place to work and delivering commercial value  all while remaining consistent with our masterplan vision for sustainable growth. 

This role requires significant experience and understanding of Heathrow operations, particularly on how we use front of house space in our terminals, or experience in operational customer focused estates. It requires someone with proven ability to deliver change projects with experience of space/estate management or passenger flows highly desirable. Most of all it requires someone with a passion for the airport, creating new spaces, and introducing exciting ideas for greater asset utilisation, with an intense determination to deliver better outcomes for our passengers and colleagues. 

• Be a senior leader in a team that will be the guardian of all space at Heathrow, ultimately determining ownership and usage of all space over the current and next regulatory period – ensuring that space enables the delivery of our business plan.
• Continue to develop a creative and service-led approach to space management, including being the visible lead and “front door” for all space enquiries from the entire business – managing a space governance process that captures future demand, transparently determines space allocation and identifies ownership/accountability for all property at Heathrow.
• Manage the Property (Space) relationships across Customer Team and wider Heathrow business, aligning the various projects to guide decisions and come to a equitable solution.
• Works closely with Customer Strategy and Masterplanning to establish how our business strategy can be translated to a plan for the H7+H8 period, optimising how space responds to our Heathrow Strategy. 
• Line managing two analysts and external consultants to establish benchmarks and other data to understand whether current and future use of space is efficient, commercial and maximises outcomes for passengers and colleagues. 
• Grow and maintain relationships with senior space owners, understanding their current and future needs – including having difficult conversations about opportunities for space consolidation and creative/collaborative conversations to solve space requirements within existing footprints. 
• Work closely with the Capital Programme to ensure that space is being used effectively in delivery, leading to better space outcomes through investment in new or existing spaces – including managing a +£25m Terminal Space Optimisation capital project. 
• Significant experience of Heathrow Operations and how spaces are used in terminals for passengers, commercial and back-of-house. 
• Excellent stakeholder management – a track record of managing competing interests and/or difficult conversations highly desirable. 
• Excellent written and oral communication – including track record of presenting to and/or influencing senior stakeholders. 
• Great data analytic skills – including an ability to distil data into clear evidence points that underpin strategies. 
• Determination and tact to drive through change.
• Previous management experience. 

#Li-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. 

Our Rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. 

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.  Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow. 

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
 
Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.