Operations Director

Description

The Role: Operations Director - Warehouse and Field Operations

Who You Are:

You are the type of person who thrives on strengthening and scaling operations as a company grows. You don’t just manage from a distance, you’re hands-on and ready to roll up your sleeves when needed. You who balance daily operational oversight with driving process improvements across warehouse, assembly, fleet, and technician scheduling functions. You lean into change management, use data to guide decisions, and focus on improving efficiency, quality, and customer satisfaction.

Who We Are:

Established in 1989 and a five-time winner of DFW Top Workplaces in 2020-2024, Kings III is a growing, dynamic company. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. 

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! 

What You’Ll Do:

Technician Scheduling & Dispatch

Lead scheduling and dispatch functions to maximize technician productivity and customer satisfaction.

Develop standardized and automated processes that improve response times, workload balance, and service quality while still meeting monthly KPI’s.

Partner with customer service and field teams to resolve issues quickly and maintain high satisfaction (NPS).

• Foster a positive service culture through communication, training, and quality standards.
• Warehouse & Inventory Management
• Provide strategic oversight of warehouse operations, ensuring accuracy, efficiency, and scalability as the company grows.
• Leverage data-driven forecasting and inventory planning to optimize stock levels, reduce shrinkage, and improve throughput.

Implement systems and processes that enhance accuracy, streamline material flow, and maintain a safe, well-organized facility.

Assembly Operations

Direct assembly operations to deliver high-quality, consistent output that meets production schedules.

Drive continuous improvement initiatives to eliminate bottlenecks, reduce waste, and support new product introductions.

Align assembly processes with organizational goals, balancing efficiency with flexibility for growth.

Collaborate with internal teams to refine methods and support new product launches.

Fleet Management

• Oversee the strategic management of the fleet, ensuring compliance, reliability, and cost control.
• Monitor utilization and performance data to optimize uptime, reduce expenses, and maximize return on assets.
• Establish proactive fleet management practices, supported by systems and reporting tools.
• Leadership & Change Management
• Lead and develop cross-functional teams with a focus on accountability, collaboration, performance and growth.
• Drive organizational change by implementing new systems, workflows, and tools that support scale and efficiency.

Use KPIs and data insights to guide decision-making, track progress, and communicate results across the organization.

Promote a culture of continuous improvement and safety through lean practices and operational discipline. (5S, Six Sigma, or similar).

What You’Ll Bring:

Bachelor’s degree in Operations, Business, Supply Chain, or related field (or equivalent hands-on experience).

5 - 7 years of operations leadership in a service scheduling, warehouse, or assembly environment.

Experience leading process improvement and change management in a growing company.

Strong data skills: able to analyze KPIs, identify trends, and use insights to make informed decisions.

• Proficiency in resource allocation and optimization, SLA’s, and service delivery processes.
• End to end supply chain knowledge: sourcing, procurement, logistics, warehousing and distribution. 
• Certified CSCP or Lean Six Sigma a plus
• Comfortable balancing strategy with hands-on execution.
• Excellent communicator who can engage with frontline teams and leadership alike.
• Elevator industry experience a plus but not required 

What We Do:

Our mission is simple - We provide critical communications services to help people in distress. 

Our Core Values are even simpler:

1. Honesty & Integrity
2. Service to the customer above all else
3. Do what is right
4. Good enough is not good enough: pursue excellence
5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day. 

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day. 

What’S In It For You:

• Medical insurance with 1 HSA and 2 PPO plan options
• Dental, vision, life, short- and long-term disability insurance 
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access 
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1 
• Generous referral bonus program
• Work life balance (a must!)
• Team building, company events, attendance at our annual meeting and fun night, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.