Senior Specialist - IT Operations

ROLE DESCRIPTION A change management consultant will play a key role in ensuring projects or change initiatives meet objectives on time and on budget by increasing employee adoption and usage  Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures  The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance  The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees  These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes While the change manager may or may not have supervisory responsibility, this person will have to work through many others in the organization to succeed  CM Consultant will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor  CM Consultant may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions Support project teams in integrating change management activities into their project plans
Apply a structured methodology and lead change management activities Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative Support communication efforts Support the design, development, delivery, and management of communications Assess the change impact Conduct impact analyses, assess change readiness and identify key stakeholders Support training efforts Provide input, document requirements, and support the design and delivery of training programs
ADDITIONAL RESPONSIBILITIES MAY INCLUDE Complete change management assessments Identify, analyze and prepare risk mitigation tactics Identify and manage anticipated resistance Consult and coach project teams Create actionable deliverables for the five change management levers like communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan Support and engage senior leaders Coach managers and supervisors Support organizational design and definition of roles and responsibilities Coordinate efforts with other specialists Integrate change management activities into project plan Evaluate and ensure user readiness Manage stakeholders Track and report issues Define and measure success metrics and monitor change progress Support change management at the organizational level Manage the change portfolio QUALIFICATIONS/EXPERIENCE 8 plus years of experience, at least 3 years in ERP  Minimum of bachelors degree Business, Engineering or Computer Science, HR Techno Commercial knowledge  Change Management certification Prosci preferred
TECHNICAL EXPERTISE In depth understanding of SDLC project like SAP or Oracle Project Understanding of relevant business processes in Procurement, Supply Chain, Analytics or Logistics Knowledge of current technology   Having experience in Auto, Engineering, Discrete, Pharma, CPG, Retail, Oil and Gas, Hitech, Semiconductor Experience in Supply Chain, logistics, Manufacturing, Procurement, Planning and Distribution Emerging domain knowledge competencies Advanced degree preferred A solid understanding of how people go through a change and the change process Experience and knowledge of change management principles, methodologies and tools Exceptional communication skills, both written and verbal Excellent active listening skills Ability to clearly articulate messages to a variety of audiences Ability to establish and maintain strong relationships Ability to influence others and move toward a common vision or goal Flexible and adaptable; able to work in ambiguous situations Resilient and tenacious with a propensity to persevere Forward looking with a holistic approach Organized with a natural inclination for planning strategy and tactics Problem solving and root cause identification skills Able to work effectively at all levels in an organization Must be a team player and able to work collaboratively with and through others Acute business acumen and understanding of organizational issues and challenges Familiarity with project management approaches, tools and phases of the project lifecycle Experience with large scale organizational change efforts Change management certification or designation desired
SOFT SKILLS Excellent communication skills, verbal as well as written Positive attitude with flexibility and maturity to work in a challenging client environment Ability to drive project responsibilities in a dynamic and proactive manner Ability to showcase three Mahindra RISE Pillars eg Accepting No Limits, Driving Positive Change and Alternative Thinking