Academic Center of Excellence Assistant Director

Title: Academic Center of Excellence Assistant Director

State Role Title: Education Support Spec III

Hiring Range: Commensurate with Education and Experience up to $65,000/annually

Pay Band: 4

• Agency: Virginia State University
• Location: Virginia State University

Agency Website: www.vsu.edu

• Recruitment Type: General Public - G

Job Duties

Virginia State University (VSU) seeks applicants for an Assistant Director for the Academic Center of Excellence (ACE). The Assistant Director will provide administrative assistance as directed through the following:

Assist the daily operations of the Academic Center for Excellence (ACE), including, maintaining a welcoming and supportive environment, and coordinating resources for students and visitors.

Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.

Work collaboratively with campus units innovative academic support programs aimed at improving student retention and completion rates.

Use the institution’s early alert system to monitor at-risk students and implement targeted interventions to promote academic success.

Assist in designing and implementing tools to assess the effectiveness academic support programs, compile usage statistics/data, and prepare detailed reports on student outcomes and program success.

Assist in serving a contact for visitors, responding to inquiries, answering calls, and providing assistance to students, faculty, and staff.

Serve as an academic advisor/coach to assigned students.
Perform other duties as assigned by the Director to support the overall mission of the ACE.

Minimum Qualifications

To successfully perform the duties of the Assistant Director of ACE, the candidate must possess the following:

Demonstrated strong knowledge of office and educational technologies, particularly Microsoft Office 365, and demonstrate proficiency in platforms such as Canvas, Banner9, and Navigate360.

Demonstrated excellent interpersonal and communication skills are essential, along with proven people management and administrative capabilities.

Demonstrated ability to learn and adapt to new software, handle sensitive information with discretion, and work both independently and collaboratively in a high-traffic, student-centered environment.

Demonstrated competencies to include a deep understanding of the college student experience, especially in supporting students facing academic and personal challenges through advising and coaching, as well as a commitment to continuous improvement, innovation, and inclusivity in academic support services.

Additional Considerations

Preferred qualifications include three to five (3-5) years of relevant job experience. Proficiency in Microsoft Word, Excel, Canvas, Banner9 and Navigate360. A demonstrated eagerness to expand one’s technology skill set, a passion for tackling new projects and challenges, and a proven ability to work sensitively and effectively with students from diverse backgrounds are also essential.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

All applicants will need to attach a Cover Letter detailing their experience and demonstrated minimum qualifications of this role to be considered.

Virginia State University is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. VSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply.
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
HOW TO APPLY: Virginia State University only accepts applications for this position through the on-line state Recruitment Management System (PageUp). Faxed, e-mailed, and mailed applications and/or attachments will not be accepted. The application must be detailed and fully completed. All employment and periods of unemployment (if applicable) must be listed within the application; either on an attached resume, or manually listed in the “Relevant Work History” section. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application, therefore, it is essential to fully complete each section of the application and provide descriptive information. Submitting an incomplete state application, or a state application lacking in detail, may result in your non-selection. This website will provide a confirmation of receipt when the application is submitted for consideration.
Applications will be accepted until the position is filled. Interested persons must attach a cover letter and a current resume/c.v to the online application. Official transcripts will be required at the time of employment.
The selected candidate will be subject to an extensive and complete background check, which may include fingerprinting. The candidate may be required to complete a Statement of Economic Interest as a condition of employment, if applicable.
Commonwealth’s Alternative Hiring Process: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800-552-5019.

Contact Information

• Name: Cynthia D. Roney
• Phone: 804-524-5898
• Email: croney@vsu.edu

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.