Assistant Branch Manager

About the opportunity 
 
The Assistant Branch Manager will play a crucial role in both strategic and operational management, ensuring efficient branch operations and customer satisfaction. This position is well-suited for an individual with excellent leadership skills, a proven track record of operational excellence, and strong stakeholder engagement to drive profitability and enhance service quality. 

Responsibilities

• Assist with contracting local suppliers and ensure their compliance with Discova’s quality and Health & Safety requirements.  
• Source and onboard qualified local guides and regularly review their performance.  
• Handle local administrative tasks, including Social Security Office (SSO) processes, tax receipts, and payments.  
• Ensure compliance with local regulations and company policies. 
• Represent Discova Laos in meetings and engagements with both private sector partners and government authorities.  
• Act as a local point of contact for internal teams and external stakeholders. 
• Effectively lead and maintain collaboration and relationships with other Discova departments.  
• Manage the resolution of major operational issues and ensure 24/7 support for on-the-ground complaints. 
• Update tour costing and ensure trips are running according to budget and profitability. 
• Conduct regular assessments of supplier services and experiences to ensure excellent quality.   

 

About You

• At least 3 years of experience in tourism operations or experience in leading teams in the tourism and hospitality industry. 
• A degree in tourism and hospitality is an advantage. 
• Fluent writing and speaking skills in Lao and the English Language. 

About Us

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!

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