Quality Assurance Supervisor - IT

Dept Of Health Services

The Arizona Department Of Health Services Promotes And Protects The Health Of Arizona’S Children And Adults. Our Mission Is To Promote, Protect, And Improve The Health And Wellness Of Individuals And Communities In Arizona. We Strive To Set The Standard For Personal And Community Health Through Direct Care, Science, Public Policy, And Leadership. Adhs Promotes Alternative Work Schedules, Flexible Hours. We Have Positions That Can Fit Any Stage In Your Career, From Entry To Senior Level. We Offer A Robust Benefit Package, Including The Adhs Student Loan Assistance Program, Where Eligible Employees Can Receive Up To $437.50 Per Month For Their Outstanding Student Loans. Come Check Us Out And See How You Can Make A Difference In The Lives Of All Arizonans.

Quality Assurance Supervisor- It

Job Location:

Address:

150 N 18th Ave.

Phoenix, Az 85007

Posting Details:

Salary: $100,000

Grade: 27

Job Summary:

The Quality Assurance Supervisor Position delivers high quality software through the execution of quality assurance (QA) processes and procedures, and supervises the daily operations of the Quality Assurance Team, making sure these process and procedures are being followed. This position will contribute towards all phases of Quality Assurance testing in WIC Projects standardizing test processes, implementing best practices high-quality deliverables with a highly skilled and experienced team of professionals.

Job Duties:

Represent the testing team by collaborating with Project Manager, product owners and developers to plan test schedule and strategies; coordinating releases activities; Root cause analysis and resolving issues; discussing test results with stake holders; Communicates any obstacles to raise awareness and avoid project impediments and overall project timeline disruption.

Perform hands-on testing including but not limited to Functional (Smoke, System, System Integration, Regression, Data base, E2E, User Acceptance), Non-Functional (Performance Testing, Load Testing, Security, Accessibility), Automation testing and Bug Fix validation; Provide technical and functional production support to resolve production issues.


Review and analyze the business requirements and technical designs related to testing requirements in order to create extensive, detailed, comprehensive, and well-structured test plans which includes creating, maintaining manual/automation test scripts, test data, test results and test metrics (progress and quality). Review bugs; Monitor and report progress against test plans and project plans, raise risks/problems and work to resolve.

Create and maintain test plans, test suites, manual/automation test scripts, and log and track all testing artifacts inside ADO.

Supervise the staff by defining and establishing schedules, strategies, setting priorities, providing support/direction on operational procedures, troubleshooting techniques and dealing with administrative issues as needed.

Assign various tasks to the QA team based on skill-set. Train staff on operational procedures, testing processes, best practices to follow and troubleshooting techniques.

Contribute towards standardizing test processes, implementing best practices to ensure high-quality software delivery with a highly skilled and experienced team of professionals.

Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills & Abilities (KSAs):

Thorough knowledge of WIC program and all softwared used in projects. Customer service principles and processes knowledge. Strong knowledge of backend database structure. Web-based applications knowledge. Common third-party software applications knowledge. Knowledge of internally developed custom applications. Knowledge of application integrations, networking protocols, and any other computer-related technologies. Knowledge of the Software Development Lifecycle (SDLC).

Excellent problem-solving skills and attention to details. Strong customer service skills. Excellent interpersonal, written and oral communication skills. Excellent test plan and test case writing skills. Excellent coaching skills. Strong bug creating and tracking skills. Strong analytic skills. Excellent documentation writing skills. Strong End to End and User Acceptance Test (UAT) testing skills. Excellent organizational skills. Excellent learning skills. Strong skills in planning, implementing, and evaluating the quality standards and procedures throughout the SDLC.

Demonstrate ability to balance, prioritize and organize multiple tasks. Demonstrate ability to resolve incidents/problems efficiently and effectively, recognizing customers’ competence levels, and able to approach each level appropriately. Demonstrated ability to supervise small to medium teams. Demonstrated ability to evaluate and test emerging technologies. Demonstrate ability to understand and anticipate needs and priorities of both internal and external customers. Demonstrate ability to work collaboratively in teams and across organizations. Demonstrate ability to synthesize feedback and adjust plans accordingly. Demonstrated ability to build strong relationships inside and outside the organization. Demonstrate ability to be transparent. Ability to innovate.

Selective Preference(s):

Bachelor's Degree Computer Science, Business, Math, Science, or Engineering field, plus 3 - 10 years of experience in quality assurance testing, analysis, manual/functional/automation testing high performing web based business focused applications and systems (or equivalent experience) Any combination of training and experience that meet the knowledge,skills, and abilities (KSAs); typical ways KSAs are obtained may include but are not limited to: relevant degree from an accredited college or university, coursework and work experience relevant to the assignment.

Pre-Employment Requirements:

Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113. Any QA, Engineering, Agile or Scrum Certifications nice to have.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• The State of Arizona provides an excellent comprehensive benefits package including:
• − Affordable medical and dental insurance plans
• − Paid vacation and sick time
• − Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• − 10 paid holidays per year
• − Wellness program and plans
• − Life insurance
• − Short/long-term disability insurance
• − Defined retirement plan
• − Award winning Infant at Work program
• − Credit union membership
• − Transit subsidy
• − ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.