Customer Service Supervisor

Together we shape thriving communities, public spaces, places and economies.

• Step into a role where you’ll lead a collaborative customer service team at the iconic Sydney Olympic Park Aquatic Centre, making a real difference every day
• Temporary full-time opportunity to June 2026
• Based on site at the Aquatic Centre and Sydney Olympic Park
• Salary $74 529 + super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The Role

You’ll coordinate daily operations, set priorities, and help shape the customer experience—ensuring everyone who visits feels welcome and supported. Your knack for resolving issues, improving processes, and keeping things running smoothly will be key to maximising customer satisfaction and facility use.

You’ll thrive in a dynamic environment, working with people from all walks of life and handling challenges with flexibility and empathy. If you’re ready to be part of a collaborative team in a world-class venue, where your ideas and leadership help create memorable experiences, this is the place for you.

For more information read the full Role Description:  Customer Service Supervisor

What you will bring to the role

• Proven leadership experience ideally from a fast-paced customer service environment
• Demonstrated experience in Cash Handling, EFT transaction processing and Point of Sale reconciliation
• Strong problem-solving abilities to navigate complex customer challenges and adapt to evolving situations. 
• Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment. 
• Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently. 
• Strong teamwork and collaboration skills, with a willingness to contribute to group efforts and support colleagues in achieving objectives.

What Is An Essential Requirement:

• Current approved NSW First Aid Qualification
• National Criminal Records Check
• A Working with Children Check is an essential requirement for this role. The role has been identified as requiring a check in keeping with the Child Protection (Working With Children) Act 2012.

About Us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join Us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Sunday 19th October at 11.55pm

Should you require further information about the role please contact Amanda Nobles, Health Club And Customer Service Manager, SOPA Aquatic Centre, amanda.nobles@sopa.nsw.gov.au.

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.