Customer Relationship Manager

Auckland CBD location, a short walk from Britomart Station and local shops and eateries

Full-time role, Monday to Friday schedule – no weekends!

No collections experience required! Supportive training, coaching and career progression opportunities 

Baycorp is New Zealand’s largest provider of credit and receivables management services and a part of Credit Corp Group. With over 60 years of experience, we take an ethical, collaborative approach to debt resolution, helping our customers organise and take control of their finances.

About your new role
As a Customer Relationship Manager, you’ll be on the frontline making outbound calls to locate and re-establish contact with customers in regards to their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances. With award-winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long-term career in financial services.

What your new job involves

• Manage overdue accounts on behalf of leading New Zealand institutions
• Make and receive a high volume of calls
• Using databases and tools to locate and re-establish contact with customers
• Build trust and rapport while negotiating sustainable repayment solutions
• Handle objections and create positive outcomes for all parties
• Maintain adherence to industry regulations and compliance frameworks

What we can offer you!

• Competitive salary as entry level + earn uncapped bonuses
• Hybrid work flexibility considered after 3 months (3 days WFH, 2 in office)
• Paid training + ongoing coaching and career progression pathways
• Discounts and perks via our employee benefits platform
• Health and wellbeing initiatives (24hr support with our EAP and more!)
• Breakfast and fresh fruit in the office
• Paid volunteer days + option to purchase extra annual leave
• Regular team events + ‘Dress for Your Day’ culture

Who you are
We don’t need you to have collections experience, most of our leaders started in this role! What matters most is your drive and ability to connect with people. You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.

• Excellent communication skills (verbal & written)
• Persistence and resilience in challenging conversations
• Natural flair for problem-solving 
• Confidence with basic computer systems
• Share a passion for results in a fast-paced, target driven environment
• A willingness to learn, take feedback and grow

Essential: You must be available to work permanent full-time

• Our Contact Centre operating hours are Monday to Friday 8:00am – 7:00pm with rosters planned within these times

The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community. At Credit Corp Group and Baycorp, we value curiosity, respect for differences and a willingness to help others. We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.