IT Logistics Technician

Milestone is looking for a skilled IT Asset Logistics Technician to provide onsite services for our client supporting a global team. In this role, you will be engaged with inventory management, imaging and deploying of Windows and macOS laptops, mobile devices, and the essential equipment that keeps our client and their teams going.

We are seeking a skilled IT Logistics Technician t to join our team, providing exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader, and we are looking for a stellar representative to deliver above-and-beyond service to our client.

Key Responsibilities

• Concierge-Level Customer Experience: Deliver premium, white-glove support to internal employees via face-to-face interactions, chat, and phone, stressing the importance of high-quality service in every interaction.
• Prompt Walk-Up Support: Provide immediate and efficient assistance to users who visit the support desk, ensuring a quality and timely resolution.
• Proactive Communication: Keep users consistently informed about the status of their IT incidents, requests, and problems, maintaining transparency and service excellence.
• User Education: Equip users with knowledge of basic IT functions and new technologies to improve their efficiency, ensuring quality understanding and adoption.
• Network Connectivity & AV/VC Troubleshooting: Diagnose and resolve issues related to digital authentication, remote access, secure Wi-Fi, wired network connections, and Audio Visual/Video Conferencing (AV/VC) systems, guaranteeing reliable and high-quality performance.
• Software & OS Support: Offer technical support for a wide array of applications and tools, including Office Suite, RSA, Okta, Zoom, WebEx, Jabber, and both Mac and Windows operating systems, always aiming for top-tier support quality.
• Inventory Management: Maintain accurate local inventory, conduct regular stockroom audits, and manage stock levels effectively, contributing to overall service quality and efficiency.
• Hardware Lifecycle Management: Handle hardware recovery for departing employees and laptop replacements, and coordinate e-waste disposal services, ensuring smooth and quality-controlled processes.

This role requires a proactive individual who can independently manage AV/VC support, troubleshoot issues promptly, and maintain high-quality service standards.

Skills Summary:

• Proficient in Windows 7/10 Enterprise Environment and Mac OS X (El Capitan, Sierra, Catalina).
• Excellent multi-tasking, time management, and ability to thrive in fast-paced, high-pressure environments.
• Flexible and resilient, adaptable to high-change environments, and open to new concepts/processes.
• Strong verbal and written communication skills for customer interactions, with a friendly and sociable personality.
• Working knowledge of Active Directory and basic AD administration.
• Minimum 1 year of inventory management experience and 2 years of imaging and deployment experience.
• Knowledge and experience with ServiceNow, JAMF, BigFix, and other device management/service delivery software.