Property Manager

Description

People's Self-Help Housing (PSHH) is seeking a dedicated and experienced Property Manager to oversee a 75-unit tax credit property in Santa Barbara. This vibrant property, managed by PSHH, offers two- to four-bedroom rental units designed to provide quality, affordable housing for families. We are looking for a mission-driven professional with strong leadership, organizational, and resident relations skills to help ensure the continued success and stability of this community.

With a mission to build affordable homes with site-based services that offer opportunities to change lives and strengthen communities, People’s Self-Help Housing is the longest-serving nonprofit developer on California’s Central Coast. We serve low-income working families, farmworkers, seniors, and veterans and provide welcoming environments for those living with disabilities and for the formerly homeless. Along with building and managing beautiful and accessible neighborhoods in San Luis, Santa Barbara, and Ventura counties, we offer a broad array of programs to promote health, education, and connections to community-based resources.

This is a full-time position (40 hours/week).

Part of this position's compensation includes a 2-bedroom apartment on-site at the property (St. Vincent's Garden Apartments).

Salary DOE, with a very competitive benefit package including:

• Employer-paid      medical/dental/vision, LTD/STD
• Profit Sharing Pension Plan
• Paid Vacation, Holidays and Sick      Time
• Employer investment in      professional education and employee wellness
• An excellent supportive staff and      work environment.

Responsibilities:

Compliance

• All duties related to processing      tenant applications, including marketing the property, accepting and      receiving applications, qualifying applicants by checking credit and      criminal background, previous landlord and other references, verifying      income, maintaining a waiting list, showing apartments, and reviewing      lease contracts with tenants.
• All duties related to processing      tenant applications
• Annually recertify tenants by      the effective date
• Review and prepare for audits      from regulatory agencies and investors by ensuring that all internal and      regulatory compliance requirements are followed and completed
• Attend training classes and      seminars to stay current with appropriate property-required certification
• Maintain tenant and unit files in      accordance with regulations

Maintenance/Safety

• Perform move-out inspections with      the maintenance manager.
• Ensure settlement statements and      other parts of the move-out process are completed accurately and timely
• Maintain accurate information on      vacancies and the make-ready process
• Arrange for re-keying of door      locks
• Process repairs quickly to ensure      the unit can be re-rented as soon as possible
• Assist with periodic inspections
• Perform move-in inspections with      tenants
• Ensures all turnover procedures      are followed and that turnovers are accomplished in a timeframe and manner      consistent with PSHH standards and the property’s budgetary goals and      limitations.
• Ensure work orders are      prioritized and completed according to policy
• Track preventive maintenance and      process purchase requests and approval forms
• Check community areas and shared      spaces for cleanliness and safety on a daily basis
• Maintain control of keys for      apartments and common areas
• Be prepared for emergencies with      mapping of gas shutoff valves, water, escape routes, etc.
• Ensure physical standards for      each site are achieved in accordance with expectations of the      organization.
• Prepare for emergencies with      mapping of gas shutoff valves, water, escape routes, etc.
• Process work orders by notifying      maintenance staff, landscape staff, or an outside provider, as instructed,      of needed repairs. Track preventive maintenance. Process purchase requests      and approval forms
• Maintain a maintenance file for      each unit to maintain warranty information and track and schedule      preventative maintenance required and performed
• Check community spaces, grounds,      mailboxes and parking areas for cleanliness and safety on a daily basis

Resident Management

• Review lease and house rules with      the new tenants and instruct on the use of appliances, etc.
• Assist tenants in organizing      regular cultural and national celebrations
• Help to coordinate, through      department collaboration, self-sufficiency tenant programs and activities
• Reinforcing lease, addendums,      house rules with proper notices and meetings
• Perform move-in inspections with      tenants; re-review lease and house rules and with the new tenants and      instruct on the use of appliances, etc.
• Perform move-out inspections in      coordination with the portfolio manager and/or facilities/maintenance      manager. Arrange for re-keying of front door locks. Process security      deposit refunds in a timely manner. Make sure any repairs/maintenance      needs are made as quickly as possible so that the unit can be re-rented as      soon as possible
• Assist with periodic inspections
• Maintain the community room      calendar, if applicable. Review the cleaning policy, security deposit, and      other rules with tenants. Accept and refund deposits for appropriate use      of community space
• Work with the Health and      Community Services Department, the Portfolio Manager, and local agencies      to coordinate self-sufficiency programs and recreational activities for      tenants, if applicable. If applicable, advise tenants on accessing public      and private social services
• Maintain control of keys for      apartments and common areas. Assist tenants with lockouts
• Assist tenants in organizing      typical cultural and national celebrations

Financial

• Help with budget overview, work      on early stages of budget development
• Ensure variance reporting is      completed monthly for each property
• Collect rents according to policy      and ensure benchmarks are met
• Ensure leasing procedures are      followed and occupancy levels are at standards
• Process security deposit refunds      in a timely manner
• Process accounts payable on a      weekly basis
• Work within the approved      operating budget
• Collect rents, post to the      database, make bank deposits, and maintain tenant and unit files in      accordance with regulations and in a timely manner. If applicable, collect      laundry money, roll it, and deposit on a regular basis
• Process accounts payable on a      weekly basis
• Attend appropriate training      classes and seminars to stay current with appropriate property-required      certification
• Prepare various weekly and      monthly reports as required
• Work within the approved      operating budget
• Other duties as assigned

Requirements

Requirements:

• Bilingual in English and Spanish      is required
• YARDI property management      software highly desirable
• Proficiency in Microsoft Office,      especially in Word and Excel
• General computer literacy
• Strong verbal and written      communication skills
• Ability to work with people of      all cultures and economic status
• Ability to provide professional      and courteous customer service
• Works collaboratively in a team      environment
• Ability to prioritize, multitask      and meet deadlines autonomously
• Experience working in an office      environment and using office equipment
• Affordable property management      experience preferred (USDA, TCAC, HOME, and/or HUD)
• Proven ability and experience      maintaining confidentiality with proprietary company information and      personal client information.
• Valid CA driver’s license, proof      of auto insurance, and access to a reliable vehicle.
• Light lifting (up to 20 pounds),      walking, bending and squatting for short periods