IT Systems &Support Specialist- PLAISTOW NH

Description

 PLAISTOW NH LOCATION - MUST BE AVAILABLE FOR ANY TWO TO THREE DAYS A WEEK IN OFFICE 

About Us

Pest-End is one of New England’s fastest-growing family-owned pest management companies. As we scale, our ability to support employees through efficient technology systems is critical to our success. We believe in investing in our people, promoting growth from within, and building a collaborative culture that allows team members to thrive.

Position Summary

The IT Systems & Support Specialist is responsible for ensuring the reliability, security, and performance of Pest-End’s technology systems. This role provides day-to-day support to staff across the organization, oversees IT infrastructure, and assists with system integrations and process improvements. The ideal candidate will blend strong technical skills with excellent communication and project management abilities, ensuring that our team members in both office and field settings are equipped with the tools they need to succeed. This role is a hybrid position, open availability is a must, hours could vary weekly on technical needs. 

Key Responsibilities

• Provide technical support to employees, troubleshooting hardware, software, and connectivity issues.
• Manage and maintain IT infrastructure including networks, mobile devices, and cloud-based systems.
• Administer user accounts, permissions, and security protocols across platforms.
• Oversee onboarding and offboarding processes, ensuring smooth provisioning and deactivation of systems.
• Collaborate with leadership to identify IT needs, implement system upgrades, and improve workflows.
• Manage software licensing, vendor relationships, and IT asset inventory.
• Develop and document IT policies, procedures, and best practices.
• Ensure data backup, recovery processes, and cybersecurity measures are implemented and maintained.
• Support IT-related projects, including system integrations and process automation.

Compensation & Benefits

• Hybrid position- must be available to come to the office any day of the week
• Salary: $68,000 – $75,000 annually, commensurate with experience.
• 401(k) with up to 4% company match and referral bonuses.
• Comprehensive health, dental, and vision insurance.
• Company-provided life insurance
• Short-term, and long-term disability coverage.
• Generous paid time off and company holidays.
• Professional development and career growth opportunities within a fast-growing company.

Requirements

Essential Job Functions:

• Provide first-level technical support for staff, including login issues, connectivity problems, and hardware/software troubleshooting.
• Manage user access and permissions across platforms, ensuring compliance with internal policies.
• Support onboarding and offboarding processes by preparing and deactivating user accounts and devices.
• Maintain and update operational reports and spreadsheets used by leadership, sales, and operations teams.
• Escalate complex or specialized issues to external vendors or freelance IT specialists.
• Identify and implement improvements to IT systems and workflows, including automation opportunities with Power Automate, SharePoint, and Copilot.
• Assist with SharePoint site maintenance and collaborate with teams to enhance usability and functionality.
• Coordinate with field staff and service technicians as needed to resolve IT issues on-site.
• Document support procedures and build out Pest-End’s internal IT knowledge base for staff self-service.
• Collaborate with leadership to evaluate new tools, systems, and processes that improve efficiency and reduce reliance on external vendors.

Minimum Qualifications:

• Associate or bachelor’s degree in information technology, Computer Science, or a related field.
• 2 to 4 years of experience in technical support, IT helpdesk, or systems administration role.
• Experience supporting hybrid work environments (remote and in-office users).
• Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive, Excel, etc.).
• Familiarity with Adobe Acrobat, Windows laptops, and iOS devices.
• Experience with process improvement tools such as SharePoint customization, Power Automate, and AI-based tools like Copilot.
• Strong communication and interpersonal skills with a service-oriented, collaborative mindset.
• Ability to manage multiple support requests while also contributing to long-term systems improvement.
• Experience in a service-oriented or operations-heavy environment preferred.

Physical Requirements:

This position requires the ability to work at a computer for extended periods of time. Occasional lifting of equipment (up to 25 lbs.) may be required. This role may involve traveling to field locations to support service technicians or resolve on-site issues. Additional role-related tasks may be added to ensure HR alignment with business needs with/without notice, per HR Department’s discretion

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time to ensure Human Resources consistent alignment with Pest-End business needs, with or without notice, per Human Resources Department.

Pest-End Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other