Manager, Technical Services, Pharm Systems

Job Description Summary

- Customer facing associate, providing E2E technical support and services to improve risk management, issues resolution, and TTM (time-to-market)
- Provide executive support to BD PS India LT members as required.

Job Description

Who We Are 
 
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health. 

Job Requirement:

• Mission: Drive adoptions of and loyalty to BD products through technical support and services
• Enable & support the following value-added service to BDM-PS customers:
• Expert in providing laboratory services including analytical, bio analytical, functional and performance services in a GMP and non GMP environment, providing customers the flexibility to reduce internal investments and/or focus internal resources elsewhere
• Fill/finish process support and services, including:
• CMO and equipment vendor recommendations based on project requirements to ease fill/finish process implementation
• BD Advanced drug delivery systems assembly equipment rental service
• Start-up support for key product launches (risk reduction). Providing CDFM as a guidance for finished product assembling and packing processes.
• Supporting customers with generic IFU to create their own instructions and educating customer’s launch teams about potential post market issues.
• Assessment of customer line performance related to BD product handling with potential identification of improvement areas or upgrades, overall equipment effectiveness (OEE) improvement, and total cost of ownership (TCO) reduction, KPI/critical process parameter optimization
• Critical process issue at customer’s shopfloor troubleshooting and resolution
• Expert in providing laboratory services including analytical, bio analytical, functional and performance services in a GMP and non GMP environment, providing customers the flexibility to reduce internal investments and/or focus internal resources elsewhere
• Fill/finish process support and services, including:
• CMO and equipment vendor recommendations based on project requirements to ease fill/finish process implementation
• BD Advanced drug delivery systems assembly equipment rental service
• Start-up support for key product launches (risk reduction). Providing CDFM as a guidance for finished product assembling and packing processes.
• Supporting customers with generic IFU to create their own instructions and educating customer’s launch teams about potential post market issues.
• Assessment of customer line performance related to BD product handling with potential identification of improvement areas or upgrades, overall equipment effectiveness (OEE) improvement, and total cost of ownership (TCO) reduction, KPI/critical process parameter optimization
• Critical process issue at customer’s shopfloor troubleshooting and resolution
• CMO and equipment vendor recommendations based on project requirements to ease fill/finish process implementation
• BD Advanced drug delivery systems assembly equipment rental service
• Start-up support for key product launches (risk reduction). Providing CDFM as a guidance for finished product assembling and packing processes.
• Supporting customers with generic IFU to create their own instructions and educating customer’s launch teams about potential post market issues.
• Assessment of customer line performance related to BD product handling with potential identification of improvement areas or upgrades, overall equipment effectiveness (OEE) improvement, and total cost of ownership (TCO) reduction, KPI/critical process parameter optimization
• Critical process issue at customer’s shopfloor troubleshooting and resolution

Culture And Benefits

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority. 

How To Apply

Submit your application by clicking on the “apply” button at the top of the page.  

Required Skills

Optional Skills

.

Primary Work Location

IND Hyderabad - Regus

Additional Locations

IND Bengaluru - Cornich Al-Latheef

Work Shift