Customer Support Representative

Your Responsibilities

• Respond to and resolve customer inquiries across multiple channels (phone, email, chat, etc.), consistently delivering exceptional service.
• Manage cases efficiently in the CRM system, ensuring accurate data entry and timely ticket resolution.
• Provide specialized, knowledgeable support tailored to our customers’ needs.
• Collaborate closely with internal teams to guarantee a seamless and positive customer journey.
• Collect and analyze customer feedback to identify and suggest improvements in processes and services.

Your Profile

• Languages: Proficiency in Spanish, English, and German (spoken and written).
• Experience: Demonstrated background in customer support, preferably in genetics, medicine, or pharmaceuticals.
• Strong communication and interpersonal skills with a clear customer-oriented mindset.
• Ability to work effectively in a fast-paced, multitasking environment.
• Familiarity with customer management systems or CRM tools; experience with Microsoft Dynamics is highly valued.
• Previous experience working with customer portals will also be considered an asset.

Why Us?

• Competitive salary package with additional benefits.
• Opportunities for career progression and professional development within the company.
• A collaborative, dynamic, and innovative work environment.
• The chance to make a meaningful impact in a forward-thinking company within the healthcare industry.