Customer Quality Manager (Panasonic)

About Advanced Energy

Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide. 

Job Summary

This position is located in the Philippines.  The Factory Customer Quality Manager (Panasonic)is responsible to recommend and implement operating practices related to customer satisfaction and retention using multiple quality processes and tools.  The Factory Customer Quality Manager serves as the primary interface into the factory for verifying and validating customer requirements, resolving factory customer quality issues and to drive overall product quality improvements. The role supports various customers.  The role manages the factory customer relationship as related to customer satisfaction, quality expectations, process controls, and delivery expectations.  Responsibilities also include negotiations on business critical matters by coordinating input with cross functional teams and driving solutions.                                                                                                                                 

Key Responsibilities

• Leads the quality relationship between the CQ team and the factory
• Drives continuous product and test improvement for customers by working with factory teams
• Communicates volume manufacturing quality performance, associated pareto and CIP with respect to the customer requirements
• Works with Account teams to interpret and drive customer quality product and process requirements into the factories.
• Coordinates all other plans between teams to resolve product quality, reliability and performance issues in the factory
• Coordinates with other departments failure analysis reports, data analysis, corrective action, root cause analysis, and quality performance reports.
• Interacts with executives and/or major customers.  Interactions  involve controversial situations, customer negotiations, and/or influencing and persuading other senior level managers
• Initiates 8D root cause analysis & corrective actions, and insures timely closure of actions.
• Leads, supports or hosts (as necessary) customer audits, surveys and similar activities
• Drives customer’s product improvement
• Responsible for managing customer product tactical details around pareto, CAPA, voice of customer, customer scorecard and working cross-functionally to drive improvement for the customer’s product(s)
• Drives successful transition from safe launch to volume manufacturing based on customer requirements
• Reviews Engineering Change Requests for customer approval requirements and submission.
• Escalates issues internally as necessary and negotiates across functions to ensure appropriate resources.  Helps manage the escalation process internal to AE.  
• Drives continuous improvement associated with SPC
• Other duties as assigned.

Qualifications

• 5 years of technical leadership experience
• 8-10 years of experience in technical or quality management
• Experienced working in a fast paced, manufacturing environment
• Experienced in plasma, data center, industrial, and medical industries or working with those customers 
• Experienced working with a global team                                                                                              

Compensation

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.  Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate. 

Equal Employment Opportunity (EEO) 

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities. 

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.