Senior Technical Consultant: Modern Communications

Who We'Re Looking For

The Senior Consultant will play a pivotal role in delivering high-quality Modern Communications solutions to customers, acting as a technical authority within the team. This role is responsible for leading complex deployments, supporting Junior and Technical Consultants with escalations, and ensuring accurate, timely feedback to Project Managers throughout project lifecycles. The Senior Consultant will leverage extensive experience with Microsoft phone systems to drive successful outcomes in a fast-paced environment.

What You'Ll Be Delivering

Operational Project Delivery:  

• Lead workshops and technical sessions with customers as part of the Modern Communications Managed Service offering, demonstrating advanced technical and functional expertise. 
• Oversee and support end-to-end project delivery for Calling Plan, Operator Connect, and Direct Routing opportunities, including pilot, UAT, migration, and go-live phases. 
• Act as the primary escalation point for technical issues raised by Junior Consultants and Technical Consultants, providing guidance and resolution. 
• Create and review support documentation for complex technical scenarios and ensure knowledge transfer across the team. 
• Mentor and upskill Junior Consultants, fostering a collaborative and growth-oriented team culture. 
• Ensure all project activities align with Transparity’s quality standards and Microsoft best practices. 
• Provide accurate and timely feedback to Project Managers regarding project status, risks, and technical blockers. 

Quality Customer Engagement:  

• Build and maintain strong relationships with stakeholders, ensuring a positive customer experience from initial engagement through project completion. 
• Identify opportunities for process improvements and communicate these to the Head of Modern Communications. 
• Communicate clearly and confidently with internal teams and customers, especially regarding technical escalations and project progress. 
• Promote a positive team culture, encouraging collaboration, knowledge sharing, and continuous improvement. 

Ensure Alignment with Transparity Processes:  

• Deliver work in accordance with Transparity’s quality standards and development best practices. 
• Confirm task scope and priorities with Project Managers or Technical Leads before execution. 
• Adhere to change management and escalation protocols for any deviations or issues encountered. 
• Complete accurate and timely timesheets to reflect all client and internal activity.

We Think You'Ll Be Successful In This Role If You Have Some Of The Following

• Expert-level proficiency in Modern Communications workloads (Microsoft Teams, Conditional Access, Intune) and related services. 
• Extensive end-to-end experience working with Microsoft phone systems, preferably with interoperability (Cisco/Mitel/Avaya) 
• Experience with either Dynamics 365 Contact Centre Platform, and/or, Microsoft certified Contact Centre solutions. 
• Proven ability to act as SME on complex technical solutions and guide projects from design through to delivery. 
• Strong understanding of hybrid scenarios, on-premises PBX, Networking and DNS record management. 
• Excellent communication, stakeholder engagement, and presentation skills. 
• Strong troubleshooting skills in SIP telephony and Microsoft environments. 
• Excellent customer engagement and communication skills. 
• Proactive attitude with a commitment to continuous learning and professional development. 
• Flexibility to support out-of-hours migrations and project work as required.  

Desirable  

• Demonstrable experience supporting and mentoring Junior Consultants and Technical Consultants. 
• PowerShell and Microsoft Graph scripting skills. 
• Experience leading or contributing to pre-sales solution design and tender responses. 
• Relevant Microsoft certifications or equivalent experience. 

What We'Ll Offer In Return

In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:  

• To work at a 3* World Class Best Company  
• Flexibility over where you work with our Winning from Anywhere® approach  
• 25 days holiday  
• Home working allowance paid monthly  
• Winning from Anywhere® allowance to help your set up at home  
• 24/7 GP at hand  
• Immediate 24/7 access to an Employee Assistance Programme  
• We’ll support you when you’re not well with our Company sick pay scheme  
• 4x base salary life assurance 
• Private health insurance after a successful year’s service  
• Enhanced parental pay and leave, supporting you with those precious life moments  
• Access to the Perkbox platform to help make your money go further  
• Cyclescheme  
• Electric car scheme