Onboarding Analyst

Who Are We?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Job Summary

We are seeking a detail-oriented and proactive HR Analyst to join our People Operations team. This role is pivotal in delivering a consistent and high-quality onboarding experience for new hires across Finastra’s global locations. Acting as the primary point of contact for candidates from offer acceptance to Day 1, the HR Analyst ensures timely communication, accurate documentation, and adherence to standardized processes.

In addition to onboarding, the role supports broader HR operational activities including data management, compliance monitoring, and process improvement initiatives. The ideal candidate will have strong analytical skills, a collaborative mindset, and the ability to manage multiple priorities while maintaining a high level of employee experience.

Key Responsibilities & Deliverables

• Act as the primary touch point for global candidates throughout their onboarding journey from signing the offer to Day 1.
• Address candidate queries regarding their onboarding experience with empathy and clarity.
• Use standardized procedures and processes to ensure consistency across all global Finastra locations.
• Create and issue contracts and other hire documentation using approved templates.
• Analyze HR data to identify trends, generate reports, and provide actionable insights.
• Support process improvements and automation initiatives within HR operations.
• Collaborate with internal teams to ensure seamless execution of HR processes.
• Provide informal guidance to new team members and support knowledge sharing.
• Convert complex data into clear business information and anticipate obstacles to information flow.

Required Skills & Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum 2 years of experience in HR Operations, preferably within a shared services environment.
• Strong communication skills—both verbal and written—with the ability to address queries clearly and empathetically.
• Hands-on experience with HR ERP systems such as Workday and case management tools like ServiceNow.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• High attention to detail with a strong focus on employee experience and problem-solving.
• Self-motivated and proactive, with a strong sense of ownership and accountability.
• Adaptable to changing priorities and evolving processes; resilient under pressure.
• Collaborative team player who actively seeks feedback and opportunities for self-development.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!