Head of Customer Service Maritime Cargo and Construction technology

Responsibilities

• Follow-up customers and machines
• Improve customer relationship
• Implementing the Customer Service strategy
• Set up and grow the MSC in relation to spares, warranty and service
• Service Contract negotiation up to an agreement
• Active follow up on debtor accounts
• Plan together with the Divisional Manager (service and parts turnover, personnel, investments, marketing budget, etc.)
• Monitoring the local competition, price levels and economic development of customers
• Coordinate common issues with the Divisional Manager and the Head of Customer Service from other SOGs in the MSC
• Train and lead the Customer Service staff.
• Administrative and organizational duties within the assigned sales companies
• Hiring and dismissal of Customer Service employees together with the DM and SOG.
• Train and coordinate training for Customer Service employees

Requirements

1) Education:

Completed technical or commercial education.

2) Experience:

Experience in a similar position

Knowledge about the construction and maritime cranes market.

Experience with cranes or similar machines in regard to maintenance.

3) Special Abilities/Skills:

• Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
• Willingness to travel.
• Ability to work overtime as well as on weekends or on call duty.
• Self-motivated behaviour (specifically in stressful situations).

4) Additional Requirements:

• Must maintain a valid driver’s license, and passport at all times.
• Ability to travel to the U.S. for business is a must (example: B1/B2 visa)

5) Foreign Languages:

• English language proficiency for understanding documentation and communication.

6) Location:

• Mexico City and Queretaro.

¿Hemos despertado su interés? En tal caso, esperamos con interés su solicitud online. Si tiene alguna pregunta, póngase en contacto con [[Valeria Rivera]] en: [[valeria.rivera@liebherr.com]].

One Passion. Many Opportunities.

La Empresa

Liebherr es una empresa tecnológica familiar que no sólo es uno de los mayores fabricantes de maquinaria de construcción del mundo, sino que también ofrece productos y servicios de alta calidad y orientados al usuario en muchos otros campos. El Grupo emplea a unas 48.000 personas en más de 140 sociedades en todos los continentes.

UbicacióN

Liebherr Mexico, S. de R.L. de C.V.

German Centre - Avenida Santa Fe 170 / 2-2-02, Col. Lomas de Santa Fe

1210 MéXico City

MéXico (Mx)

Contacto

Karla Valeria Rivera Cedeno

5550015961