Billing Implementation Specialist (Implementation Specialist III) - REMOTE

About Net Health

Belong. Thrive. Make a Difference.  

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.   

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! 

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.  

World-Class Benefits That Reflect Our World-Class Culture. 

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Job Overview

While maintaining the strategic goals set forth by the Implementation & Training Department, the Implementation Specialist III will be the primary point of contact for new billing clients, guiding them through the setup and implementation of the WoundExpert billing software. The Billing Implementation specialist will ensure their system is configured for efficient and accurate billing and educate clients on best practices to optimize their revenue cycle.

Responsibilities And Duties

• Collaborate with clients to configure and customize the WoundExpert billing software to meet their specific needs, ensuring successful billing and claims submissions.
• Provide comprehensive training and education to clients on billing processes, coding, and best practices within the software.
• Guide clients through the initial setup and data migration to ensure a smooth transition.
• Act as a subject matter expert on wound care billing, coding, and compliance regulations.
• Troubleshoot and resolve implementation-related issues, working with our technical support team as needed.
• Assist clients with insurance and Medicare credentialing processes to ensure they can submit claims successfully.
• Maintain clear and consistent communication with clients throughout the implementation process, managing timelines and expectations.
• Work with client and/or PM to ensure configuration of database is completed prior to end-user training.
• Post go-live, assist with application and workflow questions, prior to transition to support.
• Provide billing go-live support to clients.
• Provide education and training to the facility admin team members to support their own team on an ongoing basis and ongoing product maintenance.
• Maintain education and on-going learning relative to new releases/versions of the product.    
• Contribute and assist with development of client education and departmental training materials. 
• Organize own travel, including booking tickets, securing hotel and rental car accommodations.
• Submit accurate expense reports in a timely manner utilizing the Travel and Entertainment policy, including adhering to the corporate credit card standards.
• Submission of all other client reports within two weeks of go-live.

Qualifications

• Bachelor’s degree in relevant field, or equivalent work experience.
• 6+ years of relevant work experience, including 2+ years of software implementation experience and billing experience in Wound Care.
• Proven experience in medical billing and coding, with a strong emphasis on wound care.
• In-depth knowledge of Medicare and commercial insurance credentialing processes preferred.
• Experience with software implementation, particularly in a healthcare or medical billing context.
• Claims Lifecycle Management: Deep knowledge of the entire billing process, including claim creation, submission, tracking, reconciliation, and payment posting.
• Denial Management & Resolution: Proven ability to identify common denial reasons, implement effective resolution workflows, and minimize future denial rates.
• Compliance & Audit Readiness: Understanding documentation standards, healthcare compliance (e.g., HIPAA), and preparation for internal and external audits.
• Excellent communication and interpersonal skills, with the ability to educate clients effectively.
• Strong problem-solving and analytical skills.
• Understanding of adult learning with the ability to stimulate learner participation and motivation.
• Strong project management capabilities with a focus on measurable outcomes.
• Ability to travel up to 25% for client engagements, team meetings, and industry events.
• Comfortable working independently while coordinating with distributed teams.

Required Software Experience

• Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word, Outlook).
• Experience with EMR platforms.
• Experience using CRM or professional services automation tools for clinical data reporting, benchmarking, and documenting.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. 

Salary Range: $73,440.00 - $91,800.00 USD 

A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.