Performance Manager

Key Responsibilities:

• Design and implement performance management systems, policies, and processes.
• Align performance metrics with organizational goals and strategic priorities.
• Track and analyze KPIs across departments to identify trends and improvement opportunities.
• Prepare and present performance reports to senior leadership.
• Lead initiatives to optimize processes, enhance efficiency, and improve service delivery.
• Collaborate with cross-functional teams to implement best practices.
• Support managers in setting clear objectives and conducting performance reviews.
• Provide coaching and training on performance management tools and techniques.
• Utilize data analytics to measure performance outcomes and recommend corrective actions.
• Ensure data integrity and accuracy in performance reporting systems.

Qualifications:

• Education: Bachelor’s degree in business administration, Management, HR, or related field
• Experience: 5+ years in performance management, business operations, or related roles.
• Proven experience in KPI development, data analysis, and process improvement.
• Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, proficiency in performance management software and data visualization tools.

Certifications (Preferred)

• Lean Six Sigma Green Belt or Black Belt
• Project Management Professional (PMP)
• Certified Business Analysis Professional (CBAP)

Key Competencies

• Strategic Thinking
• Results Orientation
• Change Management
• Collaboration & Influence

Working Conditions

• Type of Work: Hybrid (combination of 3 days remote and 2 days on-site work)
• Shift: Predominantly night shift
• Travel Requirements: Minimal travel required