Practice Manager IV- Madisonville Care Center and Occupational Medicine

Principal Duties And Responsibilities:

The following is a summary of the major functions of this individual's job. The Practice Manager is a blend of both supervisory and administrative skills. He or she may perform other duties, both major and minor, which are not mentioned below, and specific functions may change from time to time at the direction of the Director.           

• Responsible for the daily operations and supervision of the practice, including objective measures in a “balanced scorecard” approach.
• Schedules physician and staff personnel
• Acts as an on-site Compliance Officer by ensuring the practice is compliant with all regulations including HIPAA, OSHA, Employment Law, and reviews and responds appropriately to any compliance issues from patients or staff.
• Reviews and acts upon all leave requests from physicians, staff
• Conduct periodic inspections of all practices to find needed repairs, grounds work or building and equipment maintenance.
• Make recommendations regarding equipment and supplies needed to maintain efficient operations; order supplies and equipment as needed.
• Promote development of quality improvement activities.
• Prepare and submit an annual budget for facility.
• Work with Marketing and Public Relations as needed to enhance the public image of the clinic.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities, as necessary.
• Establishes and maintains an efficient and responsive patient flow system.
• Oversees and approves office supply inventory, ensures that mail is opened and processed, and offices are opened and closed according to procedures.
• Interacts with personnel outside BHDMG in insurance companies, managed care organizations, employers, and government agencies when applicable.
• Promote educational growth opportunities for all employees.
• Establishes and maintains positive working relationships with patients, visitors, physicians, and coworkers.
• Serves as role model by displaying, maintaining, and encouraging behavior which promotes good guest relations to patients, visitors, physicians, and co-workers.
• Serves as the facility’s representative to the business community and public at large.
• Processes invoices received from vendors.
• Plan new programs to be developed within the office. Researches and isolates opportunities, develops plans for Director review and approval to market new or existing services the facilities may offer.
• Daily balancing and bank depositing
• Must be able to conduct periodic audits of charts, policies, and procedures and/or direct this process for the entire facility.
• Responsible for interviewing, hiring, orientation, development, and evaluation
• Planning and directing work to be done.
• Responsible for appraising employee performance in a timely manner
• Rewarding and disciplining employees appropriately
• Addressing complaints and resolving issues
• Demonstrates leadership ability and delegates duties effectively.
• Practice Managers work closely with marketing staff to evaluate, negotiate, and maintain agreements with employers and payers.
• Must display a positive appearance including appropriate dress as defined in the Employee Handbook.
• The manager also assists in the creation and coordination of the practices’ procedures, policies, and guidelines.
• Manager must be able to communicate, collaborate and cooperate with physicians, staff, and management.