Operation Customer Service Agent for Customs

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Tasks & Responsibilities:

(include but not limited to)

• Ensure smooth and timely process flow of customs files.
• Ensure accurate and timely data entry into our operational system and billing.
• Track and trace customs files as required. This can be either internally via exp.o or externally via carrier websites or by telephone to carrier offices
• Interact with our customers in arranging their customs brokerage process meeting customer service standards
• Contribute to maintaining good relationships with service providers
• Meet compliance at all times with internal and external regulations in accordance with government regulations
• Understand customs department process flow, looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place and updated
• Meet KPI standards in accordance with the Company’s procedure
• Verify and ensure documents are timely sent to customer for customs purposes.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems with management when necessary
• Meets company standards of 52 hours training per year
• Attend training classes when required
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications

• Qualifications

  Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Having Brokerage B Licence ( Preferentially)
• Proactive, strong organizational skills.
• Good computer skills (Excel, Word, MS office).
• Fluent in English.
• Turkish is a must.
• A university degree in logistics or international trade is prefered.  
• Understanding  shipment documentation process is a plus.
• Previous customer service experience is a plus.

Reporting Structure

• Customs Brokerage Lead Agent, Supervisor and Manager

Additional Information

Expeditors Offers Excellent Benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus