Project Manager/Sr Project Manager, Customer Experience - Automation

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why You'Ll Love This Job

• ​​This job is a member of the Customer Planning Team within the Customer Experience Division.
• Responsible for leading project team(s) through all phases of Customer Experience projects, including funding submission, requirements definition, business case development, planning and implementation. Also responsible for management of and reporting on assigned projects, with techniques and discipline to standard project management methodology. 

What You'Ll Do

• Leads management of and reporting on assigned projects, using standard project management methodology and tools
• Oversees all aspects of assigned projects from original concept through final implementation
• Acts as Customer Planning’s primary point of contact and subject matter expert for the project and other projects
• Acts as resource to key internal departments to define and prioritize requirements
• Prepares business case justifications in support of all capital asset requisitions
• Uses project management tools and techniques to achieve project milestones in timely manner
• Liaises with other Customer Experience Delivery groups and Airport analysts and with business owner(s)/customer(s) and all other areas/individuals and business stakeholders, including training, IT, testers etc. affected by the project
• Ensures proper project document requirements and deliverables are clearly defined and delivered
• Conducts project meetings; completes project tracking/analysis reports; reports to management and business owners regarding project progress, issues, and risks
• Provides task and analytical guidance to project team
• Coordinates field station preparedness and training support
• Communicates project status to management and business leaders as necessary via presentations and other business documents
• Identifies barriers and solutions requiring management intervention
• Leads change management initiatives
• Develops and assists in the development of detailed requirements and project scope. Defines and prioritizes Customer Planning requirements
• Identifies concerns, research solutions and assist with testing
• Negotiates for resources (as required) within the context of the project objectives, requirements, and priorities

All You'Ll Need For Success

Minimum Qualifications- Education & Prior Job Experience

• Undergraduate degree in Business Administration or related field or equivalent experience/training
• 3 years of airline experience
• 3 years Project Management experience
• 2 years experience developing business solutions, finance, or related analytical work
• Customer Planning and/or operational (airport/res) experience or equivalent
• Extensive experience writing business requirements including project and capital justifications

Preferred Qualifications- Education & Prior Job Experience

• Project Management experience or airport related

 

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, etc.
• Knowledge of corporate policies and operational processes and procedures
• Ability to work with minimal supervision
• Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
• Ability to effectively manage multiple, concurrent projects
• Ability to effectively interact with all levels of employees
• Ability to build strong consensus and achieve results though others
• Ability to collaborate across a wide variety of departments and intra department

What You'Ll Get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free To Be Yourself At American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.