Platform and Contract Manager Warrior Health

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As our Platform and Contract Manager – Warrior Health, you will be responsible for overseeing the day-to-day management and continuous improvement of the Warrior Health online and mobile web platform, while also coordinating service contracts with public safety organizations across Ontario. You'll be a key connection point between internal teams, consortium partners, and end-users — ensuring the platform functions effectively, securely, and responsively to the needs of our partners.

If you’re motivated by work that has a direct impact on the mental health of first responders, and you’re excited by the intersection of technology, customer experience and service delivery, you’ll love it here.

This is a hybrid role based in Guelph, with flexibility to work from home and the office. Occasional travel may be required.

What You’Ll Be Doing:

• Lead the day-to-day operations of the Warrior Health online and mobile platforms, ensuring high performance, security, and reliability in coordination with Homewood’s technology teams
• Plan and coordinate system enhancements based on user and stakeholder feedback to improve functionality and user experience
• Serve as a primary liaison between Homewood Health, Wounded Warriors Canada, and other consortium partners to support collaboration, communication, and strategic alignment
• Oversee onboarding and setup of public safety organizations (PSOs) on the platform, including contract validation, service activation, and accurate tracking of service usage and invoicing
• Maintain and update PSO contract records, monitoring service lifecycles, renewals, and expirations to ensure continuous service access
• Produce and share regular reporting on platform usage, service utilization, and outcome data in alignment with contractual and strategic requirements
• Collaborate with internal teams, including Research and Outcomes, to integrate Measurement-Based Care data into reporting and evaluation processes
• Contribute to business cases and RFP responses; support the development of new offerings and service expansions in partnership with Sales
• Capture, organize, and analyze stakeholder feedback to help prioritize platform improvements and inform future development
• Participate in meetings with internal and external stakeholders to discuss platform performance, identify opportunities, and support growth initiatives

What We’Re Looking For:

• Bachelor’s degree in Information Technology, Business, or related field.
• Minimum 5 years of experience in a relevant role, including customer success, project coordination, platform support, or business development
• Strong interpersonal and relationship-building skills, with a passion for supporting those who serve
• Demonstrated ability to effectively manage projects, timelines and competing priorities
• Familiarity with web and mobile technology platforms, technical problem solving and the ability to understand and translate stakeholder needs into system improvements
• Comfortable interpreting and presenting data; highly organized with excellent attention to detail
• Articulate verbal and written communication skills
• Experience with contract management or service delivery platforms is a strong asset
• Bilingualism (English/French) is an asset
• Knowledge of the first responder/public safety community is a strong asset

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. 

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.