Senior Program Manager, Customer Risk Mitigation

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

About The Role:
Are you passionate about transforming customer challenges into success stories? At Okta, our "Customer First" philosophy is more than a slogan—it's the core of our business. We're looking for a strategic Sr. Program Manager to be the architect of the programs that ensure our most important customers achieve their goals and thrive with our platform.
This isn't just about managing projects; it's about building the engine for proactive customer success at scale. You will own the strategic framework that enables us to identify customer risks before they escalate, mobilize cross-functional teams, and deliver consistent, high-value outcomes. You’ll have executive visibility and the autonomy to shape the future of our customer experience, making a direct impact on retention and growth.What You’ll Do & The Impact You'll Make:

• Architect and Evolve Our Customer Success Playbook: You won’t just follow a script; you’ll write it. Design, implement, and continuously innovate on the frameworks that empower our global teams to deliver exceptional customer outcomes.
• Drive Proactive Customer Health Initiatives: Move beyond reactive support. You will build the programmatic engine that identifies at-risk customers early, orchestrates targeted mitigation strategies, and ensures their long-term success and loyalty.
• Lead with Clarity and Influence: Establish a clear operating cadence and governance model that aligns senior leadership and teams across the company. Your reporting won't just be data; it will be the narrative that drives strategic decisions and investment.
• Serve as a Cross-Functional Catalyst: You'll be the central hub connecting Sales, Customer Success, Professional Services, Product, and Engineering. Your role is to break down silos and orchestrate a unified, world-class approach to solving our customers' most complex challenges.
• Scale Excellence: Develop the tools, templates, and methodologies that allow us to scale these critical programs globally without sacrificing quality, making every customer interaction more effective and impactful.

What You'll Bring to the Team:

• A Seasoned Background: 10+ years in program management, strategic operations, or a related field, with a proven track record of leading complex, cross-functional initiatives.
• Deep SaaS and Customer Empathy: You have direct experience in a customer-facing role within a high-growth SaaS company. You understand the pressures, challenges, and opportunities our customers face every day.
• Executive-Level Communication: You’re a natural storyteller who is comfortable translating complex program details into a compelling narrative for C-suite audiences.
• A Data-Driven Strategist: You see patterns in complex data and can transform raw metrics into actionable insights that guide business decisions and prove program ROI.
• An Entrepreneurial Spirit: You are a self-starter who thrives on autonomy, proactively seeks out problems to solve, and has a relentless drive for improvement.
• A Master of Influence: You excel at building relationships and aligning stakeholders at all levels, from individual contributors to VPs, around a shared vision and plan.

Why You'll Love This Role:

• High-Impact & Visibility: This isn't a back-office role. You'll be at the forefront of our customer-centric strategy with direct lines to senior leadership, and your work will directly influence customer retention and company growth.
• Build and Own: You have a greenfield opportunity to build and scale a critical function, leaving your mark on how a major SaaS company engages with its customers.
• Solve Meaningful Problems: The challenges you solve are core to our business success. You’ll see the tangible results of your work in happier, more successful customers.
• Collaborative Culture: You’ll be joining a talented and passionate team that is deeply committed to our "Customer First" ethos and invested in your success.

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Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.   

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$160,000—$240,000 USD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

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