Outbound Account Manager

Company Description

Are you ready to be a big part of something big? 

At carsales, we're all about making buying and selling a great experience. For 28 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. 

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership. 

Not something you’d expect from one of the country’s biggest tech companies, is it? 

Our Sales teams are full of talented individuals who partner with our customers – whether that be dealerships, agencies, automotive manufacturers, corporates or finance and insurance companies. They’re passionate about ensuring we remain a market leader, providing best in class services and offering tailored solutions to our clients and customers.

We embrace a hybrid way of working – mixing working from home with the energy and connection that comes from being together in the office. We champion flexibility and have many policies, procedures and leave options to support flexible work. 

• A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
• We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace & a WORK180 endorsed employer for women.
• The support of a highly engaged, high-performing team including a leadership team that’s you’ll actually have face time with.
• 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.

Job Description

What You’Ll Do:

As an Outbound Account Manager at carsales, you’ll be responsible for building strong relationships with dealer management teams across your portfolio. This is a phone-based role focused on developing long-term partnerships that deliver value for both our clients and carsales.

Your work will involve understanding each dealer’s business objectives, challenges, and priorities, then using that insight to recommend tailored solutions from the carsales product suite. You’ll provide advice, education, and support to help dealers get the most from their investment and achieve their growth goals.

• Manage existing client relationships and understand their business needs.
• Provide strategic analysis of dealer performance and recommend solutions.
• Advise on best practice for dealership performance and ROI.
• Collaborate with internal teams to deliver complete solutions for clients.
• Track all client interactions through CRM tools and manage your pipeline.
• Achieve revenue and retention targets through upselling and cross-selling.
• Support clients with product updates, training, and feature adoption.

This role is best suited to someone commercially minded, with a strong phone presence and a consultative approach to account management.

Qualifications

What are we looking for?

This role is best suited to someone commercially minded, with a strong phone presence and a consultative approach to account management.

• Previous experience in customer or account management and B2B sales.
• A proven track record in phone sales with consistent revenue delivery.
• Understanding of dealership operations and the automotive industry.
• Knowledge of digital media and advertising.
• Excellent phone manner and communication skills.
• Experience with CRM systems (e.g., Salesforce).
• Strong negotiation and influencing skills, with a solutions-based approach.

Additional Information

A few other things we want to let you know about... 

• carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support. 
• We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask. 
• We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant. 
• Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis. 

So come and join our team - because every role is a big role in our plans to go big.