IT Service Desk Administrator II - UAE National Only

Company Description

Who are we ?
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.


 

Job Description

Job Summary:
The IT Service Desk is the first point of contact for all IT-related requests and incidents. This role provides technical support, troubleshooting, and excellent customer service to ensure smooth day-to-day technology operations. The specialist will manage tickets, assist users at the IT counter, and escalate complex issues when necessary.

Key Responsibilities:

• Handle daily IT service requests and incidents via ticketing system, phone, email, and walk-ins.
• Manage the IT counter to support employees with hardware, software, and access requests.
• Provide first-level troubleshooting for Windows and macOS devices, including installation, configuration, and maintenance.
• Support and administer Google Workspace (G Suite) accounts, apps, and integrations.
• Basic network troubleshooting (LAN/Wi-Fi connectivity, VPN, printer setup, etc.).
• Install, configure, and maintain applications such as MS Office 365 and collaboration tools.
• Ensure timely escalation of unresolved issues to higher-level IT support teams.
• Assist with new hire onboarding (laptop setup, account creation, orientation support).
• Track and update asset inventory for laptops, peripherals, and accessories.
• Provide support for audio/visual and conferencing equipment.
• Deliver outstanding customer service, ensuring issues are resolved efficiently and communicated clearly.
• Maintain documentation of processes, FAQs, and solutions for common issues.
• Participate in IT projects such as system upgrades, security awareness, and process improvements.
• Ensure compliance with IT policies, security guidelines, and data protection standards.

Qualifications

Qualifications & Skills:

• Bachelor’s degree (or Diploma) in Information Technology, Computer Science, or related field.
• Fresh graduates are welcome to apply; 1–2 years of IT support/service desk experience is preferred.
• Strong knowledge of Windows and macOS troubleshooting.
• Familiarity with Google Workspace (G Suite) administration.
• Basic understanding of networking fundamentals (IP addressing, DNS, DHCP, Wi-Fi).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Willingness to work flexible hours or shifts if required.