Sales Manager (Inside Sales)

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About The Role

We are looking for a Sales Manager (Inside Sales) to join our company and support our dedicated team of Account Managers/Sales Reps. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring.  As a Sales Manager (Inside Sales), you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers/Sales Reps, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.

Your Responsibilities

• Day-to-Day Team Support
• Review and manage team calendars daily to ensure sales coverage.
• Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
• Resolve homeowner complaints.
• Performance Management
• Establish monthly sales goals. 
• Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls. 
• Provide coaching to Account Managers/Sales Reps who do not meet performance expectations.
• Conduct 1:1s and team meetings.
• Sales Training
• Develop and implement monthly sales training plans.
• Hiring & Onboarding
• Interview and hire new Account Managers.
• Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
• Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
• Develop and implement strategies for call campaigns including establishing call volume expectations, creating scripting, establishing SLAs, etc.
• Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 
• Review and manage team calendars daily to ensure sales coverage.
• Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
• Resolve homeowner complaints.
• Establish monthly sales goals. 
• Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls. 
• Provide coaching to Account Managers/Sales Reps who do not meet performance expectations.
• Conduct 1:1s and team meetings.
• Develop and implement monthly sales training plans.
• Interview and hire new Account Managers.
• Guide new Account Managers/Sales Reps through the onboarding process.
• Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Develop and implement strategies for call campaigns including establishing call volume expectations, creating scripting, establishing SLAs, etc.
• Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

About You

• Bachelor’s degree in a related field or equivalent practical experience.
• 5-7 years of experience in sales management with a focus on performance management of telephonic sales.
• Excellent analytical and problem-solving skills.
• Experience leading complex operational and strategic initiatives is preferred.
• Experience in Real Estate (Mortgage, HELOC) is preferred.
• Prior experience managing remote teams and utilizing specific metrics in monitoring performance.
• Decision Making - You recognize the situation to be addressed, assess multiple avenues to resolution, and collaborate with key stakeholders in identifying a path that is aligned with business outcomes and your team's priorities.
• Success Metrics - Able to define and set short-term success metrics for your team and align them with long-term company goals. 
• Prioritization - Demonstrate sound decision-making, including the right stakeholders in setting priorities for your team.  Ensure clear areas of ownership. 
• Conflict Resolution - You are able to resolve conflicts within your team, facilitating consensus through open dialogue. You know when to involve additional stakeholders and/or HR.
• This role is responsible for 8 - 10 full-time direct reports.
• The role reports to the Head of Customer Experience.
• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.

Our Benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement. 
• All US metro areas | $90,000 base + commission that averages up to 50% of base salary**
• Commission is based on total team performance and is uncapped, so leading a team of top performers can result in higher commissions.
• *Commission target is subject to change based on team volume and performance.
• Commission is based on total team performance and is uncapped, so leading a team of top performers can result in higher commissions.
• **Commission target is subject to change based on team volume and performance.

Point has detailed the expected annual base salary for this role:

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

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