Deputy Manager Operations

What You’Ll Need

• Managed and grown cross functional teams
• Has experience in managing critical operational processes, with SLA responsibility
• Worked in process improvement
• Track record of employee development (including an emphasis on selection and retention)
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning
• Excellent written and oral communication skills
• A strong people leader with the ability to motivate and inspire cross-functional teams
• A creative problem solver, with a proven track record of thinking“outside the box” to solve complicated and multi-faceted problems
• Excited by operational process and challenges, with a knack for figuring out how to make things work, even without many resources
• A strong and structured communicator, both verbally and in writing
• Quantitative and data-driven; able to draw insights from data, but also to make decisions based on imperfect data
• Willing to roll up your sleeves and do“whatever it takes"
• Hungry and energetic to hit ambitious goals
• Customer-centric: you care deeply about every customer interaction and the experience of all buyers and sellers

About The Role

We are budding teams that support our core business in the US, the team is highly cross functional and works with stakeholders in the US to ensure we deliver world class service. 

What You’Ll Do

• Monitor key metrics on a daily, weekly and monthly basis and dig into root causes to understand and address emerging trends
• Rapidly execute on solutions when problems or challenges have been identified
• Work with adjacent teams to ensure your operations are delivering the best possible customer experience
• You’ll monitor team productivity, manage goals, and drive efficiency
• Responsible for ensuring proper implementation of process level strategies to ensure delivery of key SLA's
• Executing specific people programs on coaching and development and team engagement.
• Review process performance
• Work with product team to build tech solutions to boost operational efficiency
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.

#Li-Onsite #Li-Rj1

About Us…. Powering Life’S Progress, One Move At A Time

Since 2014, we’ve been reinventing life’s most important transaction with a new, simple way to buy and sell a home. The traditional real estate process is broken, and our mission is clear: build a digital, end-to-end experience that makes buying and selling a home simple and certain. 

We’re a team of problem solvers, innovators, and operators building the largest, most trusted platform for residential real estate. Whether it’s starting a family, taking a new job, or making a life change, we help people move forward with confidence. 

This work isn’t easy, and it’s not for everyone. But if you want to be part of a team that’s tilting the world in favor of people who want to sell, buy, or own a home then you’ll find purpose here. 

Opendoor Values Openness

We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here.

We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at MyNextMove.org and apply for positions that align with your expertise.

At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at TAops-accomodations@opendoor.com.