Assistant Finance Manager, OTC - Credit & Collection

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The OTC team is an established team responsible for collection activities. We make impact by enhancing Grab cashflow. We are made up of proactive, enthusiasm and result-focused pool of people.

Get to Know the Role

We are looking for an experienced and motivated Supervisor to lead our dynamic Order-to-Cash (OTC) team. You will steer the team's receivable collection, billing and cash application activities to maximize the conversion of receivables to cash for the business in Thailand. You will build a best-in-class collections function, with a unique opportunity to shape processes, implement systems, and drive performance as the team embarks on a new journey of growth and optimization.

The Critical Tasks You Will Perform

• You will lead, mentor, and develop a collections team by setting monthly targets and KPIs
• You will serve as the primary escalation point for complex client disputes and overdue accounts, providing guidance and intervention to resolve issues.
• You will oversee end-to-end billing, invoicing, collections, cash application, and data integrity to ensure accurate, timely invoicing and clean customer ledgers.
• You will drive client relationship strategy and proactive issue resolution: early identification/routing of billing disputes, and swift resolution.
• You will equip the team with a deep client process insights (PO requirements, payment cycles, approval routes) and lead complex reconciliations when needed.
• You will deliver actionable collections forecasts and consolidated performance/status report to leadership, supporting doubtful-debt provisioning/write-offs and ensuring compliance with WHT and financial regulations.
• You will lead continuous improvement of collections processes, and reporting; implement team-sourced enhancements; and oversee bad-debt recovery with legal/third-party partners.
• You will be a main liaison between the collections team and internal stakeholders, including Business teams (Sales), and Regional and Local Finance teams.

Qualifications

What Essential Skills You Will Need

• A Bachelor's Degree in Finance, Accounting, Business Administration, or a related field.
• You have 4+ years of experience in collections, credit control, or accounts receivable, with at least 2 years in a supervisory or team lead capacity.
• Experienced in achieving targets under tight deadlines in high-volume settings.
• Excellent communication, negotiation, and interpersonal skills.
• Specific experience with Oracle Financials is advantageous.
• Good understanding of accounting principles.

Additional Information

Life At Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.