IT Operations Coordinator

At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands.

Are you looking for…

• A role where you can blend your technical know-how with your problem-solving skills to help people every day?
• A chance to build IT processes and systems from the ground up while also troubleshooting hands-on issues?
• An opportunity to grow your career by taking on both immediate responsibilities and advanced technical projects as you learn?

If this sounds like you — amazing, you’re the type of person we’re looking for!

We’re growing and are looking to add an IT Operations Coordinator to our fast-paced and customer-oriented People & Culture team.

• Location: Chicago (3x a week on-site)
• Employment type: Full-time employee

Weekly hours: 40hrs

• Immediate Responsibilities (Day 1 – 3 months)
• These are the core, foundational tasks you’ll take on right away:
• Support & Requests – Troubleshoot and resolve IT issues, including installations, upgrades, and technical support for hardware/software, ensuring quick and effective assistance.
• Onboarding/Offboarding – Manage IT aspects of team member lifecycle, including hardware/software setup, provisioning, and collection.
• IT Queue Management – Monitor and resolve tickets, providing a seamless support experience.
• Auditing & Tracking – Track software utilization, licensing, and adoption to maintain accurate records.
• Chicago Office Support – Provide hands-on technical support for the office environment, including equipment setup, connectivity, and troubleshooting.
• Vendor Interaction (Basic) – Handle straightforward vendor requests (hardware orders, license renewals, etc.).
• Documentation & Enablement – Maintain clear internal documentation and knowledge base articles to empower team members.

Advanced Responsibilities (3 months and beyond)

• As you grow into the role and gain deeper knowledge of our systems, you’ll take ownership of more complex initiatives:
• MDM & EDR Management – Manage and optimize Mobile Device Management (Kandji, Drivestrike) and Endpoint Detection & Response systems (SentinelOne) for secure, compliant device operations.
• Process Optimization & Automation – Identify recurring IT issues and requests, and proactively design automations (via SSO/SCIM, Trelica, Zapier) to improve efficiency and scale support.
• Risk Management & Security Practices – Partner with the Security team to enhance controls around vulnerability management, endpoint protection, and SOC2 compliance.
• Partnership & Advisory – Work with department leaders to understand IT needs, recommend solutions, and strengthen operational efficiency.
• Vendor Management (Strategic) – Build strong vendor relationships, oversee renewals, and identify cost-saving opportunities.
• Build & Innovate – Lead IT Ops roadmap projects, including major deployments, new system implementations, and process redesigns.
• Education & Team Enablement – Run educational sessions (e.g., Slack “tech-talks”), helping team members maximize available tools and adopt new functionalities.

Who You Are:

• General IT Savviness. Most internal IT items are recurring and can be solved using an operational process - you're able to identify processes that can be created, implemented, and repeated. You enjoy setting up, managing, and troubleshooting company hardware and software. 
• Learn Quickly. You pick up new ideas and processes quickly. You’re able to troubleshoot any type of question and maintain progress towards a solution, even when you don’t know the solution immediately. 
• Empathetic. You prioritize the team member experience. You listen to understand, provide the ultimate customer service to our team, and demonstrate kindness in all interactions.
• Multitasking. You manage time effectively and are exceptionally organized. You can manage priorities between on-the-spot requests and your lengthy to-do list. 
• Initiative. You have impeccable drive and are determined to succeed! You proactively see things to help with before being asked and share ideas for improvements. You’re always up for helping and taking on new tasks and challenges.
• Attention to Detail. You spot the details most people miss. You think about processes and operations with a level of detail unmatched by others and see the impact of smooth operations on the business.

Note: The one constant in our evolving, dynamic environment is change. Needless to say, you’ll never get bored ;) The responsibilities listed above are our needs today but we are keeping future needs & opportunities in mind when hiring for this position. We value adaptability and a growth mindset in team members. Although it’s not promised, the successful candidate should be prepared for the possibility that their role may evolve over time as our business strategies and priorities change.

What You’Ll Get:

💥The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun.

💥 A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training.

💥 Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers.

💥 Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity. 

💥 Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering.

💥 Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees.

💥 Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.

About Jungle Scout

Jungle Scout is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, Jungle Scout today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their ecommerce businesses. 

The Jungle Scout team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Chicago, IL and Austin, TX. We believe team members should have the opportunity to choose the work environment that works best for them, so we give our team members the option of working from home, at one of our hub offices, or from a co-working space.

We prioritize Diversity, Equity, and Inclusion 

At Jungle Scout, we recognize the value of different experiences, backgrounds and cultures. We hire intentionally, with this in mind.

Jungle Scout is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Jungle Scout are contingent upon clear results of a comprehensive background check. Background checks will be conducted on all final candidates prior to start date.