Data Analyst, Membership

About the American College of Surgeons

The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients.  The College has more than 90,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

Summary:  For more than a century, the American College of Surgeons (ACS) has been dedicated to improving patient outcomes. Today, we leverage modern analytics tools and data-driven insights to enhance our services, strengthen member engagement, and drive growth. We are seeking a Membership Data Analyst to join our team and help us transform complex data into actionable intelligence that supports strategic decision-making.

The ideal candidate will have experience analyzing membership data, identifying trends, and producing insights that inform retention, engagement, and recruitment strategies. This role is best suited for a professional with strong analytical, technical, and communication skills who can turn raw data into meaningful reporting for both technical and non-technical stakeholders.

This exempt position will report to the Associate Vice President in the Division of Member Services. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.

The anticipated salary range for this position is $91,300 - $100,000 (commensurate with related experience).

Responsibilities:

• Research & Analytics: design and execute approaches to collect, clean, and organize membership data using both primary and secondary sources; analyze data sets to identify trends, patterns, and insights into membership demographics, engagement, and retention; conduct research on key membership and practice trends in the surgery field and share updates with internal stakeholders; and oversee both quantitative and qualitative data tasks such as survey development, coding interviews, and creating dashboards or reports to communicate findings.
• Data Visualization & Insights: build and maintain dashboards in Power BI (or other visualization tools) to track membership growth, engagement, retention, and other key performance indicators; present findings in a clear, accessible way to inform strategic decision-making; and collaborate with colleagues to ensure progress toward organizational membership goals is measurable and transparent.
• Stakeholder Engagement & Coordination: partner with divisions and leadership teams to define KPIs and data exploration priorities; serve as a point of contact for project-related inquiries, ensuring effective collaboration across teams; translate analytical insights into clear, actionable recommendations for stakeholders; and partner with IT and other experts to maintain enterprise architectures, data models, governance, and best practices.
• Management & Organization: manage project timelines and deliverables while maintaining data integrity; design and maintain scalable analytics systems and reporting processes; develop documentation such as source-to-target mappings and data model specifications; create best-practice reports that synthesize data into meaningful insights; and evaluate internal systems for efficiency, identifying areas for improvement and implementing solutions.
• Collaboration with the membership marketing team to provide support and insights that facilitate a dynamic view of membership and potential members. This joint vision and action plan will facilitate achieving group, division, and enterprise KPIs surrounding membership growth.

Required Education & Experience

• Bachelor’s degree or higher in mathematics, statistics, computer science, economics, social science research, business, or a related field from an accredited college or university.
• 3+ years experience specifically in membership, customer, or donor analytics.
• Advanced proficiency in Power BI (data modeling and custom visualizations).
• Familiarity with optimizing the visualization of information and awareness of user experience best practices.
• Excellent verbal and written communication skills.
• Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).
• Excellent research skills and the ability to find, review, synthesize, evaluate, and translate qualitative and quantitative research findings into relevant insights.
• Candidates should have experience with cohort analysis, segmentation, and predictive modeling.

Preferred Education & Experience

• Relevant certifications such as Microsoft Power BI & Google Analytics.
• Experience with membership lifecycle analysis, churn prediction, and retention modeling, along with healthcare or professional association experience.
• Experience presenting complex data insights to Leadership and Employees; demonstrated ability to translate business questions into analytical frameworks; experience working in matrixed organizations with multiple stakeholders.
• Experience with statistical analysis (including regression, correlation, and hypothesis testing); A/B testing and experimental design is a plus.
• SQL query writing and database management experience.
• Some exposure to Python or R for statistical analysis and data manipulation.
• The ideal candidate should have experience with data warehousing concepts and ETL processes, as well as advanced Excel skills (including pivot tables, VLOOKUP, and statistical functions).
• Experience with AMS/CRM platforms.
• Comprehensive Benefits:
• We’re committed to attracting and retaining top talent via valuable benefits!
• Vacation, personal, and sick hours including 13 paid holidays per year
• Tuition Reimbursement
• Medical—comprehensive coverage through BlueCross BlueShield
• Dental, Vision, and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Flexible Spending Medical/Dependent Care
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.