Associate Director, Operations

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About Us:

Media.Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Media.Monks’ single-P&L model offers brands seamless access to a nearly 8,000-strong team of digital talent organized across 57 talent hubs in 33 countries.  

Together we stand for artistry, commitment and a global community of talent from different personal and professional backgrounds. People who are not in it for themselves but for each other and the work. Day after day, curious, detail-obsessed and passionate. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective.

About This Role:

We're looking for an experienced and dynamic Associate Director, Operations with 8 - 10 years of experience in operations, client services, and project management to join our team for a major automotive client. This is an exciting opportunity for someone who wants to build processes from the ground up and contribute to a bespoke delivery center of excellence. This role requires someone with a passion for attention to detail and process documentation. execution, and driving operational efficiency through the implementation of tools, workflows, and emerging technologies.

Key Responsibilities

• Oversee operations related to our automotive client accounts, including program/project management, resource allocation, and client communications
• Program management of assigned brand projects, ensuring deliverables meet quality standards, communicating with stakeholders, and monitoring program performance against organizational goals
• Evaluate and implement tools, technologies, and workflows to streamline operations and enhance productivity, leveraging AI and other emerging technologies where applicable
• Collaborate with internal teams, including creative, production, and technology, to ensure alignment and execution of client deliverables
• Identify potential risks: and develop mitigation plans. 
• Monitor and analyze key performance metrics to identify areas for improvement and drive continuous optimization of processes and workflows.
• Provide leadership and mentorship to the operations team, fostering a culture of collaboration, innovation, and excellence

Qualifications:

• Bachelor's degree in business administration, marketing, or a related field
• 8-10 years of experience in operations, client services, and project management, preferably within the digital advertising or creative production industry
• Proven track record of success in driving operational excellence and delivering exceptional results for clients
• Strong understanding of digital marketing trends and technologies, with a focus on automotive industry dynamics
• Experience in evaluating and implementing tools and technologies to enhance operational efficiency, including AI and automation
• Proficiency in project management software and tools (e.g., Monday.com and / or JIRA strongly preferred).
• Ability to think laterally - working cross-functionally with other leaders to promote integrated solutioning and consistency
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
• Strategic thinker with the ability to develop and execute on innovative solutions to meet client objectives
• Proven ability to thrive in client facing environments / situations

Additional Skillsets Preferred:

• Advanced knowledge of project management methodologies and tools
• Familiarity with digital production processes and tools, including content management systems and creative collaboration platforms.
• Experience in change management and organizational transformation initiatives
• Proactive problem-solving and the ability to make decisions under pressure.
• Strong analytical skills, with the ability to interpret data and insights to drive strategic decision-making
• Knowledge of enablement strategies and best practices for maximizing team performance and efficiency.
• Detail-oriented with exceptional organizational skills.
• Ability to adapt to a fast-paced, dynamic work environment.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

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What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network 
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range$120,000—$150,000 USD

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.