Head of Operations (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

• What makes our ride unique? 
• 🤝 Our culture and strong values. 
• 💪 Our career development philosophy. 
• 🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

Your Mission

Glovo delivers the best of your city right when you want it. Our Operations department takes care of a wide range of responsibilities, including ensuring the sustainability of our fleet and the satisfaction of our partners.

The Head of Operations will require a mix of analytical skills, management skills, people skills, and creativity to tackle different challenges.

The couriers, Glovers for us, are a key player in Glovo’s marketplace and you will need to ensure the fleet's long-term sustainability, as well as its daily performance.  Among other things, you will ensure an adequate supply of couriers in the whole territory as well as working directly with the OPS team to define and refine processes across the marketplace.

The Journey

• Be the owner and driver of the operational metrics for Poland (operational excellence, supply acquisition and courier retention). You will be the one driving the improvements in delivery times, couriers efficiency as well as cost per order improvement.
• Work closely with the Global Operations team in Barcelona and the General Manager of Poland.
• Manage Operations Managers and Specialists (team of +15 professionals). You will hire, train and coach them to success.
• Understand, deep-dive, have under control and improve the supply status to ensure we deliver operational excellence and great customer experience.
• Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
• Implement, standardize and execute processes across all cities.
• Contribute towards the continuous improvement of the global operations through out-of-the-box thinking, and creating new best practices.

WHAT YOU WILL BRING TO THE RIDE

• 7+ years of experience in high demanding positions (operations, consulting, investment banking, etc.). Experience in on-demand is a plus.
• Degree in Engineering, Economics or similar.
• Strong analytical skills are a must.
• 2+ years of experience managing high-performance teams. Inspire, coach and mentor Operations Managers to support their development and competency.
• Strong organizational skills and delegation, ability to prioritise and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment.
• Combine a day by day and tactic management with a strategic and long term view.
• Outstanding leadership and stakeholder management skills
• Open to change (changes seeker), with Hands-on attitude.
• Effective communication skills (both to the team and upstream).
• Out of the box thinking and high level of self-initiative (proactive in finding new solutions to new issues).
• Project Management experience is a plus.
• Results oriented, autonomous and efficient.
• Professional English is a must.
• Knowledge of SQL is a plus. 

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Free Multisport Card.
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
• 🏖️ 5 extra days of holidays.
• 🧠 Spanish or English classes.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!