Customer Support Assistant

Company Description

Blue Print Out – About Us
At Blue Print Out, we are committed to delivering exceptional customer experiences through professionalism, innovation, and dedication. Located in Sandy Springs, GA, we pride ourselves on fostering a collaborative and growth-oriented environment where employees are valued and empowered to excel. Join our team and become part of a company that prioritizes both client satisfaction and employee development.

Job Description

Job Description:
We are seeking a Customer Support Assistant to provide outstanding service and support to our clients. The ideal candidate will act as the first point of contact, handling inquiries, resolving issues, and ensuring a seamless customer experience. This role is perfect for someone who enjoys problem-solving, building relationships, and being an integral part of a collaborative team.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist clients with product or service questions and resolve complaints efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address and resolve client issues.
• Identify opportunities to improve the customer experience.

Qualifications

Qualifications:

• Proven experience in customer support or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in MS Office and CRM systems is a plus.

Additional Information

Benefits:

• Competitive salary ($51,000 – $56,000 per year)
• Opportunities for professional growth and career advancement
• Comprehensive training and skill development programs
• Supportive and collaborative work environment
• Full-time position with stable schedule