Business Operations Manager

About Thalamus

Thalamus is the market leader in graduate medical education recruitment technology, empowering over 8,000 residency and fellowship programs at 800+ health systems and all new physicians throughout the US annually. As we expand beyond GME into broader physician recruitment, our unique dataset—spanning the full profiles of residency/fellowship applicants and programs—positions us to revolutionize hiring in healthcare through AI/ML and data-driven insights. This furthers our mission to ensure the right doctor ends up at the right hospital to treat the right patients.

About The Role

The Business Operations Manager will report to our COO and play a mission-critical role in ensuring Thalamus runs on a clear, predictable rhythm. As part of the Operations team, you’ll design and maintain scalable systems that enable visibility, accountability, and alignment across the business. Your mandate: act as air traffic control for the company, keeping initiatives sequenced, leaders focused, and execution friction-free.

What You Will Achieve

• Build and manage the operational foundation for both G&A functions (e.g., HR, Finance, Legal, Operations) and GTM functions (e.g., Marketing, Sales, Customer Success).
• Set up processes, tools, reporting structures, and workflows that enable the business to operate more efficiently, scale effectively, and maintain cross-functional alignment.
• Oversee interim revenue operations activities (e.g., funnel metrics, sales operations tooling, pipeline reporting) with the understanding that these specialized functions will transition to a dedicated RevOps team under the incoming Chief Revenue Officer within 6–9 months.
• Establish and maintain clear company-wide planning rhythms and execution cadences to ensure focus and alignment across all departments
• Build scalable systems for tracking initiatives, milestone reviews, and decision-making to drive accountability and operational excellence.
• Define, track, and report on operational KPIs and delivery metrics through executive dashboards and reporting rhythms
• Drive cross-functional collaboration and coordination between G&A, GTM, and Technical teams
• Support the COO and other executive leaders by freeing up bandwidth to focus on strategy, quality, and people
• Ensure a unified operating rhythm across all domains, reducing friction and enabling efficient execution
• Ensure all cross-functional projects spanning G&A and GTM are fully organized, prioritized, and visible to the entire company

You Should Have

• Prior experience in high-growth, Series B-to-C stage companies, ideally in roles spanning operations, strategy, or business planning
• A background in management consulting, with exposure to executive-level decision-making and operational design
• Proven ability to build systems, drive cross-functional alignment, and implement scalable processes in complex environments
• Demonstrated skill in leading through influence
• Strong project management, communication, and organizational skills
• Comfort working in a fast-paced, remote-first, and mission-driven startup environment
• Experience with go-to-market motions and teams
• Familiarity with the operational dynamics of remote-first, distributed teams
• Exposure to systems like Asana or Jira for initiative tracking and planning

Bonus

• Experience working in healthcare, HR tech, or EdTech environments
• Experience with compliance, privacy, or security programs and execution

The salary range for this position is $160,000 - $185,000 and a grant of stock options. Final compensation will be determined based on experience, skills, and geographic location.

 

Our Commitment ...

Thalamus is a mission-driven organization centered on the belief that our company should model what we want of the US healthcare system, that the diversity of providers aligns with patient populations. We believe this is best achieved by building a team with a diversity of backgrounds, cultures, and experiences, including “distance traveled.” Thalamus is an equal opportunity employer. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age, sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law. We encourage those who really want to make an impact and who exemplify our core values to apply for our open positions.

Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.  

Thalamus is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know.  

Thalamus does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, Thalamus reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact Thalamus hiring managers or employees regarding recruiting services.  

*This position is based in the United States, and you must be legally authorized to work in the United States.