Service Delivery Representative

Summary:

The Service Delivery Representative serves as the primary link between Clients, Sales & Internal teams, providing detailed production instructions for active jobs.

Responsibilities:

• Interacts with clients on specific jobs to ensure world-class service is delivered at every client touch point
• Assists in production planning
• Recognizes, manages and delivers service solutions on a day-to-day basis for specific jobs
• Communicates job status to internal deal team to ensure continuous, smooth transition between shifts
• Monitors job status and follows-up using internal systems (e.g., turn notes) to ensure client needs met or exceeded
• Acts as a resource for clients regarding current regulatory news, products, service solutions, client/market business and internal Donnelley capabilities
• Maintains on-going client relationships, client satisfaction, on-time delivery and accurate performance (zero defects on filings and printings)
• Performs other tasks as assigned by the company

Qualifications:

• Degree or equivalent work experience required
• Ability to interact effectively and professionally with clients, 1-2 years of client-facing experience is a plus
• Ability to interact with multiple groups of people
• Knowledge of print/bind and understanding of regulatory documents and process will be an added advantage
• Proficient in MS Office skills
• Strong communication skill
• Possess analytical skills to help with the decision-making process
• Highly organized and capable of working independently
• Flexibility to work overtime and in rotating shifts (including overnight) is required (Shift allowance and overtime allowance will be provided)
• Fresh university graduates are welcome