Business Operations Principal

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. 
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. 
ROLE
As a Business Operations Principal, you’ll play a pivotal role in driving strategic initiatives, elevating operational performance, and shaping scalable solutions across the business. This role blends sharp problem-solving, data-driven analysis, and disciplined project management to deliver lasting impact.
You’ll work closely with senior leadership and cross-functional teams to take on complex challenges, uncover new ways of working, and deliver high-impact projects that strengthen both efficiency and scale. Reporting to the VP of Operations, you’ll serve as a trusted advisor and go-to problem solver—helping the company grow with agility and discipline.

What You'Ll Do

• Lead and support high-impact, cross-functional projects from discovery through execution, ensuring measurable business outcomes.
• Apply structured problem-solving frameworks and data-driven analysis to break down complex issues and design actionable solutions.
• Develop clear project roadmaps, define milestones, and drive accountability across teams to ensure timely delivery.
• Partner with leadership to identify opportunities for operational efficiency, growth acceleration, and improved decision-making.
• Translate insights into compelling recommendations, presenting to key stakeholders in a clear, persuasive manner.
• Build scalable processes, frameworks, and reporting mechanisms that enable the business to operate with clarity and speed.

Who You Are

• Strategic thinker with 7–10+ years of experience in management consulting, corporate strategy, or business operations in high-growth environments.
• Skilled problem solver with proven ability to scope, structure, and deliver complex initiatives end-to-end independently.
• Strong analytical background with advanced problem-solving skills; highly proficient in Excel/BI tools, SQL a plus.
• Excellent communicator with the ability to craft clear presentations and influence senior stakeholders.
• Comfortable operating in ambiguous, fast-moving environments with multiple priorities.
• Collaborative, resourceful, and confident in challenging assumptions constructively.
• Fun to work with and motivated by making a meaningful impact on the organization’s success.

Rewards & Benefits

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

Equal Opportunities Statement

• FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

Scam Disclaimer

• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

We’re looking for someone who thrives on tackling tough problems, brings fresh thinking to how work gets done, and is energized by creating smarter, more effective solutions in a cutting-edge environment.