Communications and Training Specialist - Global Privacy Office, Information Security & Privacy Governance Department (ISPD)

Job Description:

Business Overview

Rakuten Group, Inc. is a global leader in e-commerce and internet services, driven by our mission to empower people and society through innovation. We are committed to becoming a Global Innovation Company, and we foster a dynamic, collaborative environment where talented individuals can thrive.

Department Overview

Rakuten's Global Privacy Office is dedicated to ensuring compliance with global privacy laws and regulations across all our operations. We believe that robust privacy and data protection are essential for building a sustainable, data-driven society where innovation and trust converge. We are seeking a skilled and passionate Communications and Training Specialist to play a critical role in shaping and executing our internal and external communications strategy and to conduct.

Position:

Position Details

As the Communications and Training Specialist for the Global Privacy Office, you will be responsible for leading internal and external communications initiatives. This role demands a strategic thinker with excellent communication, project management, and design skills. You will develop and execute communication plans, create compelling presentations and reports for senior management, and ensure that our privacy message is clear, consistent, and engaging across all channels. This also includes developing privacy training and educational material, as well as planning and executing internal and external events to promote privacy awareness and engagement.

Responsibilities

• Develop and Execute Communication Strategies: Lead the development and implementation of comprehensive internal and external communication plans to promote privacy awareness, compliance, and best practices.
• Stakeholder Engagement: Identify, engage, and manage relationships with key internal and external stakeholders to understand their communication needs and ensure alignment with the Global Privacy Office's objectives.
• Content Creation & Management: Create high-quality communication and training materials, including presentations, reports, newsletters, website content, and training materials, ensuring accuracy, clarity, and consistency in messaging.
• Senior Management Reporting: Prepare and deliver clear, concise, and visually appealing reports and presentations for senior management, highlighting key privacy initiatives, progress, and challenges.
• Brand Management: Ensure that all communications align with Rakuten's brand guidelines and promote a positive image of the Global Privacy Office.
• Cross-functional Collaboration: Work closely with various teams across the organization, including legal, compliance, IT, and marketing, to ensure effective communication and collaboration.

Mandatory Qualifications:

• Bachelor's degree in Communications, Design, Marketing, or a related field.
• Minimum of 3 years of experience in a communications role, preferably within a large, global organization.
• Proven experience in developing and executing internal and external communication strategies.
• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences.
• Proficiency in Microsoft Office Suite, with advanced skills in PowerPoint for creating impactful presentations.
• Solid understanding of basic design principles and experience using design software tools (e.g., Adobe Creative Suite).
• Experience in planning and executing internal and external events.
• Experience working with cross-functional and diverse teams.
• Self-motivated, able to understand team dynamics and navigate challenges to drive projects forward.
• Business-level proficiency in English, Japanese language skills are an advantage.

Desired Qualifications:

• Experience in communicating about privacy, data protection or security topics.
• Familiarity with privacy laws and regulations (e.g., GDPR, CCPA).
• Proficiency in Adobe Creative Suite (e.g., InDesign, Photoshop).
• Experience with project management tools such as JIRA.
• Experience living, working, studying, and/or travelling in different countries, across different cultures.

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