Enterprise Account Success Manager

It’s an exciting time at Crossbeam. We built our company on a simple but powerful realization: ecosystems hold untapped potential to transform how companies go to market. That insight became a movement, now embraced by more than 30,000 companies using Crossbeam to turn partnerships into a primary growth engine. We’re scaling with speed, focus, and a vision that’s reshaping the future of go-to-market, backed by top-tier investors like Andreessen Horowitz, Insight Partners, Redpoint, FirstMark, Salesforce Ventures, and HubSpot Ventures  (yep, the biggest CRMs are investing in the future of go-to-market).

The opportunity ahead is exciting, and we’re pursuing it with curiosity, high standards, and a shared commitment to doing the best work of our careers.

What is Crossbeam ?

Crossbeam is the first and largest Ecosystem-Led Growth platform. We act as an escrow service for data, allowing companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure. Companies use this data to sell more effectively, market to the right audiences, build the right products, collaborate with their service partners, generate demand, inform M&A, and more. This has created an entirely new way of doing business called “Ecosystem-Led Growth” or ELG—and it works: 40% of our customers' closed deals come from their ecosystem.

Responsibilities

As an Enterprise Account Success Manager, your mission is to drive deeper adoption and retention within key accounts. You’ll build bespoke relationships across functions, identify new use cases, and expand Crossbeam’s footprint by demonstrating how our platform unlocks real business outcomes.

Reporting to the Vice President, Customer Success, this role is a unique opportunity to own the client relationship with the world’s largest and most strategic companies.

• Establish strong relationships with your customers to bring a strategic and consultative approach to deployment, adoption, retention and expansion.
• Develop a deep understanding of our customers’ partner ecosystems and business priorities, building strong relationships with leaders to integrate the Crossbeam platform into their partner and sales strategies and drive revenue through partnerships.
• Understand the customer journey, and key points that lead to value and use that knowledge to coach and educate customers on best practices for successful use of Crossbeam.
• Internal power user of the Crossbeam product, and stay on top of the product roadmap and new features as they’re released.  Provide ongoing feedback to the product team to help inform the product roadmap.
• Gain a deep understanding of your customer's use case and the problems they’re using Crossbeam to solve, as well as uncovering new use cases across the enterprise.  
• Drive and anticipate renewal conversations with the customer within your book of business - detect retention risks and draft action plans to mitigate them.
• Cross team collaboration is key. Partner with Enterprise Sales, Product, Solutions and leadership to uncover whitespace within new lines of business and influence expansion deals.

About You

• You have 6+ years in Customer Success at a fast-paced, high-growth international SaaS company working consistently with Fortune 500 companies in the enterprise SaaS space.
• Experience working with enterprise accounts (10k+ employee sized companies) with understanding of partnerships / ecosystem sales motions (from ISV, GSI and/or VARS)
• Proven track record of revenue retention and expansion in Enterprise accounts
• Strong executive presence and ability to navigate complex organizations
• High business acumen and understanding of how to tie product value to key outcomes
• Humble confidence: you take ownership and welcome feedback
• Proactive, organized, creative and autonomous - you thrive in a startup environment and take pride in your execution excellence
• A force multiplier — you make others around you better
• You have a strategic mindset - must know how to manage large, complex accounts with a clear strategy
• You’re excited to learn the ins and outs of Crossbeam and ensure that our customers are thrilled with their experience.
• You pride yourself on building customer relationships and would be described by customers as their trusted advisor.

🙌 What Excellence Looks Like

At Crossbeam, Excellence Means:

• Thinking from first principles and finding simple, clear paths through complexity
• Being solutions-oriented and always driving toward outcomes
• Taking full ownership and acting like a business owner
• Making others around you better, and holding yourself to high standards
• Driving urgency with empathy
• Coachability, even as a seasoned Customer Success professional

Our Core Values

Values are a social contract that we have with our team, our users, and our communities. They are guiding lights as well as argument-enders, and we expect results delivered in a way that is consistent with these values.

Trust is our Foundation

We create value by building trust in our company, our team, and our technology. That goes in all directions, not just between us and our customers but also amongst ourselves. We approach conflict with empathy and curiosity, and ascribe best intentions to all of our collaborators.

Work Hard and Smart

This is a startup, and we will act like one. We prioritize impact, take personal ownership of outcomes, act decisively, and get our hands dirty in the process. We communicate clearly, avoid over-engineering, and take risks. This allows us to be creative, innovative, and solution-oriented.

Default To Transparency

We will not succeed in information silos. We share the good, bad, and ugly about what is happening in our company, which requires us to pay attention, always measure what matters, and hold each other accountable.

Belonging

In our workplaces, communities, and ecosystems, we shape environments where people feel a sense of belonging. To do this, we work to ensure that stakeholders of all backgrounds are treated equitably and experience psychological and physical safety. This is key to their relationship with our company, their access to opportunities, and their ability to thrive.

Treasure The Fun

We are incredibly lucky to be here — let’s make memories. We will all spend that extra bit of time and energy to energize each other with fun and inspiring experiences. This applies internally and externally, from the smallest interactions to the largest events.

Crossbeam's core value of Equity sits at the heart of our hiring process, and we're proud to be building a culture where differences are valued. Applicants from diverse and non-traditional backgrounds are strongly encouraged to apply. 

To applicants in the European Union & California: Please find our European Union & California Recruitment Policy Here