Analyst 2, Warranty Policy and Systems Operations

Location(s): Franklin, TN

Job Schedule: Full-time

Education Requirement: Bachelor’s degree in a related discipline is preferred. Equivalent combinations of education and experience—including college or technical coursework, seminars, and internal training—will be considered.

Sponsorship: No

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We are currently looking for a Analyst 2, Warranty Policy and Systems Operations to join our team in Franklin, TN. This role is responsible for supporting dealer parts reimbursement rate increase requests by ensuring timely and accurate processing of all related activities. Reviews are conducted on an exception basis, evaluating each case individually in accordance with applicable state laws to determine appropriate reimbursement rates. Collaborates with Legal, Regional staff and negotiates directly with Dealer Principals and Executive Managers.

Validates dealer retail parts rate submissions by auditing repair invoices and ensures compliance with Nissan North America (NNA) warranty policies and procedures. Accuracy in decision-making is critical, as errors may result in legal exposure and significant financial impact.

The analyst also participates in meetings, maintains organized records, and manages communications with regional teams and dealers, including FAQs and status updates. Acts as a subject matter expert in service operations with strong knowledge of warranty systems, policies, and procedures. Automotive repair knowledge is essential. May assist in audit reviews and support appeals or escalations by providing additional documentation or clarification.

Provides guidance and support to dealers and regional staff, addressing inquiries, resolving issues, and offering value-added recommendations. Strong communication and customer service skills are essential, with regular interaction via phone and electronic correspondence. Operates effectively both independently and within a team environment. Requires strong organizational and administrative skills to track and report on warranty-related activities.

May also manage special projects, support warranty systems and assist management in monitoring warranty operations. Contributes to building brand value and supporting long-term, profitable growth.

A Day In The Life:

• Serve as a subject matter expert on dealer parts reimbursement and service operations, with strong knowledge of warranty systems, policies, and procedures.
• Processes credit, debit, manual claims and support warranty operations as needed.
• Provide guidance and support on parts reimbursement claims, denials, disputes, and warranty systems applications, ensuring alignment with established policies, and procedures.
• Assist management with the preparation of monthly reports, performance metrics and the administration of warranty claims and system application practices.
• Manually review dealer parts reimbursement rate requests by auditing dealer retail repair orders to ensure compliance with policies, procedures and applicable state regulations. Assess the reasonableness and validity of dealer submissions.
• Maintain accurate records of dealer requests, verify supporting documentation, archive files appropriately, and manage departmental documentation.
• Monitor and track individual and departmental key performance indicators (KPI’s), identify trends, and recommend process improvements by conducting root cause analysis and proposing actionable solutions.
• Conduct investigations and research using internal records, databases, reports, and spreadsheets to support claims and dealer inquiries.
• Perform other related duties as assigned, consistent with the responsibilities of the warranty group.    

Who We’Re Looking For:

Required:

• Job Knowledge and Skill:Demonstrates strong negotiation, analytical, and time management capabilities, with exceptional attention to detail. Possesses excellent written and verbal communication skills. Brings in-depth knowledge of service operations and automotive repair, along with functional expertise in warranty systems, policies, and procedures. Prior experience in claims adjusting and adjudication is required. Proven ability to work independently and collaboratively across multiple business units, including regional teams, to drive action and influence outcomes without direct authority. Highly organized, self-motivated, and skilled in strategic planning.
• Experience:Minimum of five years of directly related professional experience in a relevant field
• Education:Bachelor’s degree in a related discipline is preferred. Equivalent combinations of education and experience—including college or technical coursework, seminars, and internal training—will be considered.
• Computer Skills:Proficient in Microsoft Office applications including Word and Excel, with working knowledge of other PC or mainframe systems used to produce customized and creative outputs.
• Ability to perform work onsite at Nissan North America Headquarters – Franklin, TN.
• Occasional day or overnight travel.        

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

Nissan For Everyone

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Franklin Tennessee United States of America