UX Researcher

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a UX Research at Infobip, you will help establish our Product Design strategy and processes. You are curious about human behavior and understand the effect of different cognitive biases. You know how to distill meaning from data to promote better understanding of our users' mental models.

In collaboration with other Design Team members - you will evangelize user experience research and user-centered design throughout the company. This is a fantastic opportunity to drive research activities across a wide range of products and services that impact millions of customers. Join us and help make Infobip a design driven company.

What this role is all about

• work closely with product owners, designers and other stakeholders on planning and executing research activities
• employ a wide variety of qualitative and quantitative research methods, in the lab, remotely, and in the field
• synthesise the outputs into actionable insights in order to inform the product roadmap
• effectively communicate research findings to key stakeholders
• advocate for research to be an integral part of our product design process
• contribute to building a culture of insights-driven product design and development
• mentor designers and other colleagues in developing their research skills
• actively suggest improvements of our products based on data and heuristic evaluations

What makes you a strong fit

• A few years years experience in planning, conducting, analyzing and reporting on user studies

• Comfortable Facilitating Interviews

• understand the strengths and shortcomings of different research methods, including when and how to apply them during each product phase
• passionate about design, products and people 
• experience and / or a keen interest in enterprise UX 
• experience in various quantitative and qualitative research methods
• experience in creating wireframes, user flows and rough mockups to communicate ideas and improvements
• excellent written and verbal communication skills, good storyteller

When you become a part of Infobip you can expect:

Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!

Diversity Drives Connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Diversity Drives Connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

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