Account Operations Manager - North America

Account Operations Manager - North AmericaThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Manages the end-to-end operational business relationship for customer and partner accounts. Acts as the single point of sales operations accountability and execution for assigned clients and accounts. Reviews agreements and contracts and implements appropriate sales operations processes and solutions to drive operational results and optimize the customer and partner experience. Identifies sales enablement opportunities and develops action plans & processes to proactively address dissatisfaction drivers for customers and partners. May identify areas of opportunity for additional services, product, revenue and order growth on accounts and communicate to sales/partner representative for action.

Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above. 

Additional Guidance/Criteria: Manages and controls activities within a sub-region or Region; Typically manages 10 or more direct reports.  Span of Control guidelines may differ from these numbers.

How You´Ll Make Your Mark:

• Leads a team of individual contributors and/or Manager 1s for a business/function or region by setting performance goals and objectives, allocating financial and human capital for programs and projects, and ensuring timely and effective delivery of client solutions.
• Oversees with account management team to set priorities and explain business strategies; motivates, coaches, and fosters creativity within teams.
• Provides guidance on priority projects/initiatives of the highest level of complexity.
• Sets broad strategies and identifies program improvement areas.
• Leads projects and corporate initiatives at the regional or global level; guides or performs risk assessment, defines project scope, prioritizes initiatives, and determines resource needs.
• Identifies consequences of decisions on a regional or global level and develops appropriate solutions.
• Develops, communicates and maintains strong working relationships with the most senior-level business partners and advises client management in the successful implementation of recommendations, while effectively overseeing the entire account management process.
• Collaborates and negotiates with senior business leaders to resolve highly complex issues; represents the company to internal and external stakeholders, such as management and external clients on all account management matters.
• Provides management direction and support to operational performance reviews with customers/partners on highest management level and holds ultimate accountability for the execution of agreed improvement plans. (Reviews may typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account).

About You:

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically 10+ years related experience with experience preferably in supply chain, customer service, procurement, or financial management.
• Typically 2-4 years of people management experience.
• PMP certification preferred.
• Superior communication, influence, and presentation skills, including both written and verbal forms catered to a wide variety of audiences. Mastery in English and local language as well as other languages as required.
• Demonstrates management competencies in working with both internal clients and external partnerships.
• Excellent people management skills i.e. attracting, retaining and developing a talented workforce including goal setting and performance management.
• Excellent ability to promote teamwork, motivate individual and team efforts and provide appropriate coaching.
• Excellent ability to lead teams and individuals through change.
• Mastery of the field of operational accounts management
• Exceptional financial and business acumen; in-depth business and industry knowledge.
• Superior knowledge of the end-to-end process of sales operations and the organization's capabilities.
• Ability to guide others in understanding and interpreting customer needs and developing workable programs.
• Excellent project management and process development skills with the ability to manage multiple projects while staying within the scope of the overall strategy.
• Superior quantitative and qualitative analytical skills, including competency in financial analysis.
• Excellent problem solving skills.
• Excellent understanding of the company's business and budget planning cycle.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let'S Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Sales Operations

Job Level:

Manager_2

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.