Customer Reliability Engineer

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries

Job Description

The Customer Reliability Engineer works directly on-site at customer facilities to support reliability programs, optimize equipment performance, and provide hands-on technical expertise for mechanical seals and related systems. This role bridges engineering, customer support, and field service to ensure long-term reliability and partnership success.

Key Responsibilities:

• Perform seal and equipment evaluations, selections, and recommendations with oversight from account/regional engineers.
• Lead and support customer reliability personnel on-site.
• Review customer applications and recommend improvements to increase MTBR (mean time between repair).
• Analyze customer data and submit findings/recommendations using John Crane application tools.
• Direct the installation and commissioning of seals and auxiliary support systems.
• Observe, collect, and evaluate reliability data, reporting through John Crane’s reliability software (e.g., ServiceMax).
• Maintain equipment surveys and provide oral/written communication with customers, vendors, and internal teams.
• Deliver technical presentations and training for customer maintenance and operations staff.
• Support Management of Change (MOC) processes and gather equipment data sheets for review.

Qualifications

• Bachelor's degree in Mechanical Enginering is preferred.
• Minimum 3 years’ experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
• Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent.
• Capable of handling multiple priorities simultaneously in a high-stress environment.
• Ability to work flexible hours including weekends as needed to meet business demands.
• Experience working in a diverse environment with a global company is a plus.

Additional Information

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)