Sr. Product Manager - AI Voice Agent

Company Description

Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate with machines. Kata.ai’s Natural Language Processing (NLP) technology powers MultiPurpose chatbots (virtual customer service / virtual friend) for major corporations in Indonesia across different kinds of industries such as Unilever (FMCG), Telkomsel (Telco), Bank BRI (Financial Services), and Alfamart (Retail).

The company’s proprietary Kata Bot Platform can be leveraged to create feature-rich chatbots on top of Kata.ai’s robust and scalable AI technology platform, ensuring company of any size can easily build their own chatbot on any messaging platform. With this platform, it is now possible for the business to focus on designing engaging interaction for their customers, while Kata.ai handles all the technology aspects of the chatbots.

Established in 2015, the company has become a trusted partner for major corporations such as Microsoft, Accenture, and Line. In 2020, the company received Series-B funding from TransPacific Technology Fund and MDI Venture.

Job Description

About The Role

We are looking for a Product Manager to lead the development and delivery of our next-generation AI Voice Agent.

This role requires someone with a strong product sense, deep understanding of UX, and the ability to navigate complex technical architectures while collaborating across multidisciplinary teams.

The ideal candidate is hands-on, adaptable, and comfortable working on cutting-edge conversational AI and voice technology in a fast-paced, global environment.

Key Responsibilities

• Define the product vision, strategy, and roadmap for the AI Voice Agent in the Arabic market.
• Drive end-to-end product development lifecycle: from discovery and requirements gathering to launch and continuous improvement.
• Collaborate closely with engineering, design, research, and operations teams to deliver seamless user experiences.
• Translate business requirements into clear product specifications with a strong emphasis on usability, accessibility, and cultural nuance.
• Ensure the AI Voice Agent meets enterprise-grade scalability, reliability, and compliance standards.
• Work directly with enterprise clients and stakeholders to align the product with their needs and expectations.
• Monitor KPIs, user feedback, and performance metrics to inform data-driven decisions.
• Represent the product internally and externally, ensuring strategic alignment with broader company goals.

Qualifications

• 5+ years of product management experience in software or technology companies.
• Proven track record in AI, conversational agents, or digital product ecosystems; direct experience in building AI Agents is required.
• Experience in building Voice Agents (voicebots, IVR, telephony, or speech interfaces) is a strong plus.
• Solid background in User Experience (UX) design principles and user-centric product development.
• Strong technical acumen with the ability to work on products involving complex technical architecture (cloud, APIs, integrations, NLP, etc.).
• Exceptional communication skills: fluent English (spoken and written).
• Comfortable engaging with enterprise stakeholders, including C-level executives.
• Demonstrated ability to manage cross-functional teams in a global and multicultural context.
• Active passport and willingness to relocate to the GCC / Middle East region.
• Strong problem-solving skills, attention to detail, and a growth mindset.

Nice To Have

• Familiarity with enterprise SaaS platforms and AI ecosystem players.
• Experience working in regulated industries (e.g., government, banking, healthcare).
• Exposure to international product launches and global market expansion.

Additional Information

• To apply directly, you can click the following link: https://katrecs.kata.ai/290cd711-c8a7-4b73-a522-2ac6ae5fd22e
• We value a flexible working hour for our employees.
• The most important is we provide a learning experience in Conversational AI Industry.