Cloud Service Delivery Manager

Your Job Title: Cloud Service Delivery Manager

Job Location: UK - Remote

Our Department: Cloud Operations

Role Overview:

As a Service Delivery Manager, you will play a crucial role in ensuring that our services deliver exceptional value to our internal customers. You will work closely with operational teams to drive service excellence and customer satisfaction.

Key Responsibilities

• Service Management:

• Process Improvement:

• Incident And Problem Management:

• Customer Engagement:

• Service Onboarding And Relationship Management:

• Collaborate with internal customers and operational teams to ensure services deliver value;
• Conduct service reviews to report on service level performance and gauge customer satisfaction.
• Lead the Continual Service Improvement process to enhance service delivery;
• Own and mature core ITIL processes, including Incident, Major Incident, Problem, Change, and Request Fulfilment.
• Manage and coordinate major incidents impacting Trimble customers on a rotational basis;
• Drive the Problem Management process to identify and resolve underlying issues.
• Obtain and respond to customer satisfaction feedback to improve service quality;
• Serve as a point of escalation for quality of service for Applications Support.
• Facilitate the onboarding of new customers to shared services and platforms;
• Build strong and sustainable relationships across all levels of the organization, including engineering, operational, and support teams.

Must-Have Skills & Experience:

• Proven experience in IT or technology, including customer-facing service delivery or technical account management roles;
• Excellent written and oral English communication skills for presentations and service reporting;
• Ability to lead virtual teams and manage small projects;
• Experience in coordinating major incidents and managing KPIs/SLAs;
• Strong ITIL experience in core processes such as incident, problem, change, and request fulfillment;
• Experience managing multiple customers or projects with competing priorities;
• Excellent organizational, troubleshooting, and problem-solving skills;
• Understanding of public cloud infrastructure and security concepts;
• Track record of improving customer satisfaction;
• Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a related field;
• ITIL certification (V3/V4 Foundation minimum).

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Posting Date

10/02/2025

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong, Grow, Innovate. 

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 

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