Assistant Security Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity:

Four Seasons Hotel Silicon Valley is currently looking for an Assistant Security Manager.

Essential Function Of The Job:

• Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
• Honor the guest, employee, and hotel confidentiality policy. 
• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
• Ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations and policies as well as the departments rules, policies and standards.
• Provide assistance on ground level entrances to ensure smooth pedestrian and vehicular traffic while promoting a welcoming and helpful environment.
• Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required. Initiate and assist with Worker’s Compensation reports.
• Patrol building noting and correcting safety, security, and fire hazards.
• Respond properly in any hotel emergency safety situation.
• Manage and supervise the day-to-day Security team of the property to ensure the safety and security of all guests, personnel and property.
• Assist in implementing all policies and procedures regarding security and safety.
• Assist in select, train, schedule, discipline and direct officers in all aspects of security policies and procedures.
• Assist training manager with training in fire life safety, OSHA required training, TIPS, BBP, Haz-Com, and other safety training.
• Assist the Lead With Care Committee by organizing a monthly meeting and ensure the property is on track to meet all LWC annual goals
• Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.
• Write comprehensive incident reports and conducts through investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists General liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
• Respond to all emergency call including Emergency Response Team calls. Will assist in the Fire Command Center when needed. Display complete knowledge of the Fire/Life System and all support systems, their functions and emergency response procedures.
• Other duties as assigned.

Additional Job Description:

• 3-5 years previous experience in a Security Officer or Supervisor position is required. 
• Experience reporting, investigating, and documenting work-related accidents and incidents including guest and employee loss in an objective and comprehensive manner. 
• CPR certified (certified trainer preferred). 
• A passion for teaching and training staff is preferred. 
• The ability to stand and walk continuously during shifts  
• Requires reading, writing and oral proficiency in the English language.
• Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings
• Must provide work authorization document - proof of eligibility to work in the United States of America

What To Expect:

• Competitive Salary & Wage
• Salary range - $69K - $74K
• Be part of a cohesive team with opportunities to build a successful career with global potential 
• Medical, dental, and vision insurance 
• Holiday, vacation, and sick pay 
• 401k participation with a company matching program 
• Complimentary stays at Four Seasons worldwide (subject to availability) 
• Free employee meals prepared by the culinary team 
• Complimentary dry cleaning of employee uniforms 
• Free employee parking 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf