Client Engagement Specialist, Global Risk Insights

Job Description:

About The Products

In March 2025, Dow Jones completed the acquisition of Dragonfly Intelligence, a geopolitical and security intelligence provider, and Oxford Analytica, a provider of geopolitical intelligence advisory services.  Then in September 2025, Dow Jones Global Risk Insights (GRI) was formed within our Risk & Compliance business. The GRI brand entity unifies the two new products acquired in March into a powerful source for expert geopolitical and global security intelligence.

About The Role

Reporting to a Client Retention Manager, the Client Engagement Specialist (CES) will manage all renewal aspects of the relationships with a defined set of Global Risk Insights (GRI) customers in the Americas,  retain the current contract revenue within existing buying centers, and support upsells into these accounts made by the Account Executive. 

As a Client Engagement Specialist, you will liaise with internal Dow Jones’ teams, particularly the GRI Product, Technology, and Partnerships teams, ensuring  clients’ business needs are being met consistently to support the renewal. 

Ultimately, you must develop and drive successful renewals securing a strong revenue base for Dow Jones. Success will be measured based on the retention rates of your assigned GRI accounts.

You will work on-site three days a week, either in our NYC or in our Washington D.C. office.

Key Responsibilities

Retention

• In collaboration with the Account Executive and GRI CES colleagues, create, own, and ensure buy-in for the retention strategy for assigned GRI accounts
• Proactively provide a clear picture to management and collaborating teams identifying high risk renewal accounts within the region as well as retention strategies/ideas
• Ensure appropriate levels of product utilization for a defined set of GRI customers  by monitoring internal Tableau reports and other sources of data on a regular basis for usage increase/decrease
• Facilitate the smooth and timely onboarding of new customers and new users at customer accounts to include appropriate levels of customer training either delivered directly or in collaboration with the Product Training Specialist team
• Serve as an internal point of contact for training on GRI products in the Americas region, working in collaboration with global GRI CES colleagues and with the Product Training Specialist team as appropriate
• Oversee the entire renewal lifecycle from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
• Support Commercial colleagues to help deliver upsells of GRI products into existing accounts to ensure maximum customer ROI with Dow Jones

Customer Knowledge

• Develop a solid understanding of your customers, their business and industry, the competitor solutions they are using, as well as their current and developing needs
• Get to know how your customers derive value from Dow Jones’ services and products as well as the people involved, including decision makers within those groups
• Serve as a client conduit internally for feedback and competitive intelligence to Dow Jones’ Product, Content & Marketing
• Establish credibility as the subject matter expert for GRI products in the Americas region

Lead Generation

• Identify opportunities for increased revenue through upselling and/or cross-selling within your assigned set of accounts
• Work with other members of the sales team to follow through on such opportunities

Engagement

• Collaborate with the Account Executive and other GRI CES colleagues to build and deliver on Client Success Plans (CSPs) for your defined set of customers to drive engagement
• Analyze and review clients’ usage trends and behaviors monthly to adjust CSPs accordingly
• Pass along any potential upsell opportunities that are discovered so the relevant Account Manager may follow-up with those customersMaintain accurate and appropriate client records within Dow Jones’ systems
• Communicate with clients primarily via telephone and email but also via face to face meetings in the Americas region

You Have

• The willingness to work on-site in our midtown Manhattan office or our Washington D.C. office 3 days every week
• Minimum 3 years of experience in account management, client engagement, and/or customer success positions
• Experience effectively managing projects
• Proficiency with Microsoft Office Suite & Google Drive
• Interest in geopolitics, risk, security and/or intelligence; Experience in one or more of these areas preferred 
• The willingness to travel as dictated by business needs
• Exceptional English-language written and verbal communication skills
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
• Organizational skills with a keen attention to detail
• Knowledge of Salesforce & Tableau preferred 
• Fluency in additional languages beyond English preferred, ideally Spanish

#Li-Hybrid

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Medical, Dental and Vision Insurance Plans

• Education Benefits

• Paid Maternity and Paternity Leave

• Family Care Benefits

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

Learn more about all our US benefits.

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Business Intelligence

Job Category:

Sales

Union Status:

Union rolePay Range: $75,000 - $95,000We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..