Complaints Handler - Subsidence Claims

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Complaints Handler - Subsidence Claims

Job Location: Uk Wide

Job Type: Permanent

Remuneration: Competitive Salary Taking Into Account Skills, Experience And Qualifications

Join Our Subsidence Team As A Complaints Handler, Where You'Ll Turn Challenges Into Opportunities And Help Shape Exceptional Outcomes For Our Clients And Policyholders.

We’re excited to offer a new opportunity within our Subsidence team, where you’ll play a pivotal role in enhancing the customer experience. Working closely with our Customer Relations Manager, you’ll be at the heart of resolving issues and turning moments of dissatisfaction into positive outcomes. This role is all about collaboration—partnering with Claims Technicians and their Managers to ensure our Clients and Policyholders receive professional, empathetic, and effective support.

Your ability to communicate clearly and compassionately will be key as you help shape a service that truly puts the customer first. You’ll be proactive in identifying and solving problems, offering constructive feedback when internal processes fall short, and advocating for continuous improvement. With a strong focus on planning and coordination, you’ll support colleagues across the Subsidence team, helping them deliver exceptional service every step of the way.

This role is ideal for someone who has gained experience as a Claims Handler looking to utilise their insurance knowledge, thrives in a customer-focused environment, is naturally inquisitive, and enjoys influencing others in a positive and collaborative manner. If you’re passionate about making a difference, confident working independently, and eager to contribute to a team that values empathy, problem-solving, and excellence, we’d love to hear from you.

The Skills You Will Have When You Apply:

• Customer Service Expertise – proven experience in handling customer queries or complaints with professionalism and empathy.
• Strong Communication – ability to communicate clearly, sensitively, and effectively with a wide range of stakeholders.
• Problem Solving – skilled at identifying issues and delivering timely, practical solutions.
• Influencing Skills – capable of positively guiding conversations and outcomes, even in challenging situations.
• Autonomous Working – confident in managing your own workload while contributing to team goals.
• Collaborative Mindset – naturally works well with others and encourages teamwork across departments.
• Analytical Thinking – able to assess situations, interpret data, and make informed decisions.
• Customer-Centric Approach – consistently prioritises customer satisfaction and experience.
• Process Awareness – understands internal procedures and can identify when improvements are needed.
• Positive Attitude – brings energy, curiosity, and a proactive mindset to every task.

What We’Ll Give You For This Role:

Remuneration & More

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & Support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection 

Other Benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing 
• Discounts on various products and services

This Isn'T Just A Position, It'S A Pivotal Role In Shaping Our Industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next Steps For You:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#Li-Hybrid

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.