US Field Administration Specialist

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Job Specific Working Conditions:

Note: The anticipated hourly rate can range from $19.00-$23.80 depending on relevant education, experience, and location.

• Essential Duties: 
• Quality Assurance 
• Coordinate cross-departmental partnership to support the administrative needs for the field.  
• Document and evaluate mission-wide standards of operation, systems and procedures regarding area field offices. 
• Gather feedback related to field administrative needs and tasks. Evaluate suggestions and make appropriate recommendations as necessary to functional partners. 
• Identify potential quality improvement possibilities and partner in desired implementation with functional and field offices.  
• Partner with US Field Operations on projects for the field, forecasting and preparing for area administrative needs. 
• Review and/or screen Mission Services forms, reports and documentation created for area use and make recommendations to update and align with current processes. 
• Serve as a partner in the creation and maintenance of resources and training documents (knowledge articles, FAQ updates, Staff Resources pages, etc.).  
• Assist US Field Operations in creating documentation for US Regional and Field Leadership teams related to area impact for current process and upcoming changes.  

Training

•  Create training resources for area offices. 
• Host training calls for area offices about YL business processes in partnership with subject matter experts/functional leads. 
• Partner with Learning and Leadership to develop and implement core training objectives for local field operations, including platforms and processes, and training plans. 
• Update and maintain Area Office Guidebook and support Regional Office Guidebook updates for alignment.  
• Maintain a list of resource material available for training purposes, including best practices and other industry resources.  

Organization

•  Foster alignment, sharing of information and feedback to support area offices. 
• Participate in projects as assigned. 

Requirements:

• Travel 2-3 times a year. 

Qualifications & Education:

• Highschool degree required 
• Bachelor’s degree or an equivalent combination of education and relevant experience required. 
• Proven training capability. 
• Excellent written and verbal communication skills including ability to edit and coach in these areas.
• Experience using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Canva, Sharepoint. 
• Young Life systems and Young Life administration experience preferred.
• Familiarity with Young Life’s administrative practices and policies preferred.
• Experience with local area YL office preferred.